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10. What key stakeholder process output measure(s) does Client relationship management leverage and how?
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11. What is the scope?
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12. How does the Client relationship management manager ensure against scope creep?
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13. How do you gather requirements?
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14. How would you define Client relationship management leadership?
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15. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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16. How was the ‘as is’ process map developed, reviewed, verified and validated?
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17. What gets examined?
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18. What constraints exist that might impact the team?
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19. How do you manage changes in Client relationship management requirements?
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20. How do you gather Client relationship management requirements?
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21. What are the compelling stakeholder reasons for embarking on Client relationship management?
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22. Have specific policy objectives been defined?
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23. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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24. What are the rough order estimates on cost savings/opportunities that Client relationship management brings?
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25. How do you catch Client relationship management definition inconsistencies?
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26. What is the worst case scenario?
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27. Who is gathering information?
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28. Has the direction changed at all during the course of Client relationship management? If so, when did it change and why?
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29. What are the record-keeping requirements of Client relationship management activities?
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30. Is the Client relationship management scope manageable?
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31. What sources do you use to gather information for a Client relationship management study?
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32. How will the Client relationship management team and the group measure complete success of Client relationship management?
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33. Are roles and responsibilities formally defined?
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34. Has your scope been defined?
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35. What is a worst-case scenario for losses?
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36. What are the Client relationship management tasks and definitions?
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37. How and when will the baselines be defined?
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38. Scope of sensitive information?
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39. How many cases have been resolved?
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40. What information do you gather?
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41. What scope do you want your strategy to cover?
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42. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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43. How are consistent Client relationship management definitions important?
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44. When are meeting minutes sent out? Who is on the distribution list?
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45. Have all of the relationships been defined properly?
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46. How can the value of Client relationship management be defined?
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47. Are all requirements met?
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48. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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49. What scope to assess?
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50. What happens if Client relationship management’s scope changes?
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51. Has a project plan, Gantt chart, or similar been developed/completed?
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52. Have all basic functions of Client relationship management been defined?
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53. When is/was the Client relationship management start date?
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