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98. Is Client relationship management currently on schedule according to the plan?
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99. What are (control) requirements for Client relationship management Information?
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100. Are audit criteria, scope, frequency and methods defined?
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101. What is the definition of Client relationship management excellence?
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102. What information should you gather?
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103. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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104. Is scope creep really all bad news?
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105. Where can you gather more information?
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106. What is the scope of Client relationship management?
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107. Is the work to date meeting requirements?
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108. What critical content must be communicated – who, what, when, where, and how?
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109. How would you define the culture at your organization, how susceptible is it to Client relationship management changes?
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110. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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111. What are the dynamics of the communication plan?
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112. How have you defined all Client relationship management requirements first?
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113. How is the team tracking and documenting its work?
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114. Is Client relationship management required?
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115. What would be the goal or target for a Client relationship management’s improvement team?
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116. What baselines are required to be defined and managed?
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117. How will variation in the actual durations of each activity be dealt with to ensure that the expected Client relationship management results are met?
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118. Do you have a Client relationship management success story or case study ready to tell and share?
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119. What system do you use for gathering Client relationship management information?
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120. Has the Client relationship management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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121. What intelligence can you gather?
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122. Do you have organizational privacy requirements?
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123. Are there any constraints known that bear on the ability to perform Client relationship management work? How is the team addressing them?
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124. Has a team charter been developed and communicated?
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125. Who approved the Client relationship management scope?
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126. Is there any additional Client relationship management definition of success?
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127. Are accountability and ownership for Client relationship management clearly defined?
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128. Has a high-level ‘as is’ process map been completed, verified and validated?
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129. Does the scope remain the same?
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130. What is in scope?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Client relationship management Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the Client relationship management investment costs?
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2. What are your operating costs?
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3. What are the costs and benefits?
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4. Was a life-cycle cost analysis performed?
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5.
