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54. Is there a clear Client relationship management case definition?
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55. What is out-of-scope initially?
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56. What customer feedback methods were used to solicit their input?
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57. When is the estimated completion date?
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58. Has/have the customer(s) been identified?
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59. What knowledge or experience is required?
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60. How do you build the right business case?
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61. Will a Client relationship management production readiness review be required?
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62. Are the Client relationship management requirements complete?
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63. Has a Client relationship management requirement not been met?
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64. Are required metrics defined, what are they?
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65. Do you all define Client relationship management in the same way?
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66. Does the team have regular meetings?
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67. What is in the scope and what is not in scope?
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68. Is Client relationship management linked to key stakeholder goals and objectives?
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69. Who is gathering Client relationship management information?
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70. Is there a critical path to deliver Client relationship management results?
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71. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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72. If substitutes have been appointed, have they been briefed on the Client relationship management goals and received regular communications as to the progress to date?
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73. Are approval levels defined for contracts and supplements to contracts?
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74. Have the customer needs been translated into specific, measurable requirements? How?
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75. Are different versions of process maps needed to account for the different types of inputs?
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76. What Client relationship management services do you require?
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77. Is the scope of Client relationship management defined?
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78. How often are the team meetings?
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79. What is the definition of success?
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80. What is out of scope?
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81. How do you hand over Client relationship management context?
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82. Is it clearly defined in and to your organization what you do?
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83. What Client relationship management requirements should be gathered?
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84. What is the scope of the Client relationship management effort?
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85. Is special Client relationship management user knowledge required?
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86. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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87. Are there different segments of customers?
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88. What is the scope of the Client relationship management work?
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89. What are the tasks and definitions?
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90. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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91. What are the Client relationship management use cases?
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92. How do you think the partners involved in Client relationship management would have defined success?
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93. How do you gather the stories?
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94. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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95. Are the Client relationship management requirements testable?
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96. Are resources adequate for the scope?
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97. How did the Client relationship management manager receive input to the development of a Client relationship management improvement plan and the estimated completion dates/times of each activity?
