X. Stefan Aarnio

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X - Stefan Aarnio

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       Reason to Study Negotiation #5: Win-Win Negotiation Is Dead

       48

       Reason to Study Negotiation #6:

       Every Human Interaction Is a Negotiation

       49

       Part II: The Ten Commandments of Negotiation

       53

       The Ten Commandments of Negotiation

       55

       Commandment #1: Get What You Want and Get Out

       57

       Commandment #2: Have a Pleasing Personality

       59

       Commandment #3: Prepare Diligently and Collect All Information

       64

       Commandment #4: Know What You Want and

       Have Clear Written Goals for Each Negotiation

       65

       Commandment #5: Gather All Information Before Making an Offer

       67

       Commandment #6: Always Present an Offer of Greater Value

       68

       Commandment #7: Do Not Give Concessions Freely

       69

       Commandment #8: Take What You Want, Give What They Need

       70

       Commandment #9: Obey the Laws Of Nonlinear Time

       71

       Comandment #10: Become a Student of Human Nature and Irrationality

       72

       Part III: Three Steps to Negotiation and the Art of Getting What You Want

       73

       Three Steps to Negotiation and the Art of Getting What You Want

       75

       Phase 1—The Collection Phase

       87

       Phase 2—The Clutter Phase: Raise Issues and Make an Offer

       98

       Phase 3—The Close—Trading Points And Getting What You Want

       103

       Part IV: 30 Laws Of Human Nature

       111

       Thirty Laws Of Human Nature

       113

       Law #1: Exploit the Need to Reinforce Previous Decisions

       115

       Practical Gambit: The Nibble

       Law #2: Avoid Absorbing Other People’s Problems

       118

       Practical Gambit: Hot Potato or “Not My Problem”

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