We dedicate this book to our children, Matthew, a scientist, and Lindsay, an attorney, and their partners Tong and Daniel. We also write it in the memory of our parents, Martha and Marcel Kwal, and Nan and Wesley Gamble, and for our grandchild, Beckham Myles, who came into our lives last year, joyously reminding us of the magic of the cycle of life. Every day in Beckham’s life is an adventure, as it should be for us all.
The Communication Playbook
Teri Kwal Gamble
College of New Rochelle
Michael W. Gamble
New York Institute of Technology
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All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.
Printed in the United States of America
Library of Congress Cataloging-in-Publication Data
Names: Gamble, Teri Kwal, author. | Gamble, Michael, author.
Title: The communication playbook / Teri Kwal Gamble, Michael W. Gamble.
Description: Los Angeles : Sage, [2019] | Includes bibliographical references and index.
Identifiers: LCCN 2018021124 | ISBN 9781544337807 (spiral)
Subjects: LCSH: Communication—Textbooks.
Classification: LCC P90 .G2986 2019 | DDC 302.23—dc23 LC record available at https://lccn.loc.gov/2018021124
This book is printed on acid-free paper.
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Brief Contents
1 Preface
5 Chapter 2: Having Communication Presence in a Multicultural Society and World
6 Chapter 3: The “I” Behind the Eye: Perception and the Self
7 Chapter 4: Communicating With Words: Helping Minds Meet
8 Chapter 5: Nonverbal Messages Speak
9 Chapter 6: Listening, Feedback, and Critical Thinking
10 Chapter 7: Understanding Relationships
11 Chapter 8: Person to Person: Handling Emotions and Conflict
12 Chapter 9: Teamwork: Strategies for Decision Making and Problem Solving
13 Chapter 10: Leading Others and Resolving Conflict
14 Chapter 11: Public Speaking and You
15 Chapter 12: Researching, Supporting, and Outlining Your Speech
16
