2: STAKEHOLDERS
11.1 Who are the stakeholders?
11.2 Stakeholder management within CATS CM
11.3 Interaction with the realization and verification manager
12 CM ESSENTIAL 3: CONTRACT RELATIONSHIPS
12.1 Identifying contract relationships
12.2 Managing contract relationships within CATS CM
12.3 Interaction with the realization and verification manager
13.1 Risks that require management
13.2 Risk management in general
13.3 Risk management within CATS CM
13.4 Interaction with the realization and verification manager
13.5 The contract risk profile, risk management tool
14 CM ESSENTIAL 5: OBLIGATIONS
14.1 Dealing with obligations from WTBD and AOCM
14.2 Ensuring fulfillment of obligations
14.3 Obligation management within CATS CM
14.4 Interaction with the realization and verification manager
14.5 Obligations assessment: obligation management tool
15.1 Aspects of the financial management of a contract
15.2 Financial management within CATS CM
15.3 Interaction with the realization and verification manager
16 CM ESSENTIAL 7: CONTRACT GOVERNANCE
16.1 What is contract governance?
16.2 Contract governance within CATS CM
16.4 Interaction with the realization and verification manager
17 CM ESSENTIAL 8: SATISFACTION
17.1 How to determine satisfaction?
17.2 Expectation management within CATS CM
17.3 Interaction with the realization and verification manager
18 CM ESSENTIAL 9: CONTRACT CALENDAR
18.1 Contract calendar content
18.2 Maintaining the contract calendar
18.3 Interaction with the realization and verification manager
19 CM ESSENTIAL 10: CONTRACT FILE
19.1 Contract file construction
19.2 Availability and accessibility of the contract file
19.3 Maintaining the contract file
19.4 Interaction with the realization and verification manager
Part IV Implementing, Measuring And Improving Contract Management
21 ESTABLISHING A POLICY FOR THE CONTRACT MANAGEMENT PROCESS
