Global Experience Industries. Jens Christensen

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      54 www.besttripchoices.com.

      55 EU/Leidner. The European Tourism Industry, 33-35.

      56 Research on the tour operating industry is sparse, see for instance: Dale, Christie (2001). ‘The UK Tour-Operating Industry: A Competitive Analysis’. Journal of Vacation Marketing, vol. 6, 357-367.

      57 Kuoni (2006). Annual Report 2005, 56-57: www.kuoni.com.

      58 TUI (2006-2007). Annual Reports 2005 and 2006: www.tui.com.

      59 www.tuigroup.com. www.thomascookgroup.com.

      60 www.firstchoice.co.uk

      61 Thomas Cook Group (2006-07). Annual Reports 2006-07: www.thomascookgroup.com.

      62 MyTravel (2006-07). Annual Reports 2005-06: www.mytravel.com.

      63 www.rewegroup.com.

      64 www.kuoni.com.

      65 www.carlson.com.

      66 www.americanexpress.com

      67 www.tq3.com www.bcdnv.com.

      68 Cruise Lines International Association (ICCL): www.iccl.org.

      69 ICCL (2005). The Cruise Industry, 2004: www.iccl.org.

      70 Cruise Copenhagen: www.cruisecopenhagen.com

      71 ICCL. The Cruise Industry.

      72 Seatrade (2007). Cruise Report 2007: www.seatradeglobal.com.

      73 Cruise Line International Association (CLIA) (2006). CLIA 2006. Cruise Market Profile.

      74 www.carneval.com. www.royalcaribbean.com. www.starcruises.com. Kworntnik, Robert J. Jr. (2006). ‘Carnival Cruise Lines: Burnishing the Brand’. Cornell Hospitality Quarterly, vol. 47, 286-300.

      75 www.americanexpress.com.

      76 www.visa.com. www.mastercard.com.

      77 www.visa.com.

      78 www.mastercard.com.

      79 www.americanexpress.com.

      80 www.dankort.dk.

      81 www.hertz.com. www.hoovers.com.

      82 www.avis.com. www.cendant.com. www.avisbudgetgroup.com

      83 www.auto.com. Eurazeo (2008). Annual Report 2007: www.eurazeo.com.

      84 www.holidayautos.com

      85 ReportSURE (2006). Insurance Survey 2006: www.reportsure.com.

      86 www.worldaccess.com. www.accessamerica.com

      87 www.mondialassistance.fr.

      88 www.allianz.com

      89 www.europäische.at

      90 Ottenbacher, Michael C. (2007). ‘Innovation Management in the Hospitality Industry: Different Strategies for Achieving Success’. Journal of Hospitality & Tourism Research, vol. 31, 431-454. Deloitte (2007). Hospitality 2010: www.deloitte.com.

      91 EU. Panorama on Tourism, passim.

      92 VisitDenmark. Turismen i Danmark 2000-2004 (Tourism in Denmark).

      93 www.ichotelsgroup.com.

      94 InterContinental Hotels Group (2008). Annual Reports 2007: www.ichotelsgroup.com.

      95 Accor Hotels (2008). Annual Report 2007: www.accor.com.

      96 American Hotel & Lodging Association (AHLA): www.ahla.com.

      97 www.starbucks.com.

      98 www.restaurant.org.

      99 www.eurofound.europa.eu.

      100 www.wikipedia.org: ‘Cuisine’.

      101

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