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Table of Contents
1 COVER
5 FOREWORD
6 PART ONE: A NEW WAY TO HELP PEOPLE (BECAUSE THE OLD WAYS DON'T WORK) CHAPTER 1: WHY IT'S IMPORTANT TO CHANGE OTHER PEOPLE CAN YOU REALLY CHANGE OTHER PEOPLE? A TOUR OF THE BOOK NOTES CHAPTER 2: PEOPLE DON'T RESIST CHANGE—THEY RESIST BEING CHANGED CHAPTER 3: POWER 1: OWNERSHIP NOTE CHAPTER 4: POWER 2: INDEPENDENT CAPABILITY CHAPTER 5: POWER 3: EMOTIONAL COURAGE CHAPTER 6: POWER 4: FUTURE-PROOFING
7 PART TWO: THE FOUR STEPS STEP ONE: SHIFT FROM CRITIC TO ALLY CHAPTER 7: BECOME AN ALLY CHAPTER 8: BE YOUR OWN ALLY FIRST BODY MIND EMOTIONS INTENT CHAPTER 9: THEN BE YOUR PARTNER'S ALLY CHAPTER 10: HOW TO GET PERMISSION TO HELP THE PERMISSION FORMULA NOTE CHAPTER 11: HOW TO INITIATE THE CONVERSATION CHAPTER 12: DON'T RELY ON YOUR POSITION OF POWER HOW TO USE POSITIONAL POWER IN THE WORKPLACE CHAPTER 13: STAY ON TRACK GETTING STUCK IN A COMPLAINT/EMPATHY LOOP FORCING A YES REFUSING TO TAKE “NO” FOR AN ANSWER RUSHING BECOMING DEFENSIVE STEP 2: IDENTIFY AN ENERGIZING OUTCOME CHAPTER 14: PROBLEMS ARE SIGNPOSTS POINTING TO ENERGIZING OUTCOMES CHAPTER 15: MAKE IT POSITIVE CHAPTER 16: MAKE IT CLEAR USING EMPATHY TO DRIVE CLARITY CHAPTER 17: MAKE IT MEANINGFUL STEP 3: FIND THE HIDDEN OPPORTUNITY CHAPTER 18: BECOME A SCIENTIST THE OPPORTUNITY STEP IN ACTION CHAPTER 19: QUESTION 1: WHAT'S HAPPENING NOW? SEPARATING DATA FROM INTERPRETATION HOW TO SHIFT FROM GENERALIZATIONS TO SPECIFICS CHAPTER 20: QUESTION 2: WHAT HAVE YOU TRIED? AND WHAT ELSE? AND WHAT ELSE? WHAT DID THAT LOOK LIKE? PAST ATTEMPTS CAN TELL YOU WHY THEY'RE STUCK WHAT IF THEY HAVEN'T TRIED ANYTHING? CHAPTER 21: QUESTION 3: HOW CAN YOU USE THE PROBLEM TO ACHIEVE YOUR ENERGIZING OUTCOME? FIND THE UPSIDE IN THE DOWNSIDE FIND THE SYSTEM UPGRADE OPPORTUNITY WHEN THE PROBLEM LOOKS LIKE A SKILLS GAP THE OPPORTUNITY IN A DYSFUNCTIONAL HABIT THE OPPORTUNITY IN FEAR CHAPTER 22: HOW NOT TO GET DISTRACTED DISTRACTION: BLAMING OTHERS DISTRACTION: SELF-CRITICISM DISTRACTION: FEAR THAT THE FUTURE WILL ECHO THE PAST HOW TO BECOME DISTRACTION-PROOF: EMOTIONAL COURAGE STEP 4: CREATE A LEVEL-10 PLAN CHAPTER 23: CRAFT THE PLAN CHAPTER 24: TASK 1: IDENTIFY OPTIONS TIPS TO HELP IDENTIFY OPTIONS WHAT ELSE? WHAT
