The New Normal in IT. Gregory S. Smith

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Congressional Research Service (April 14, 2021), https://crsreports.congress.gov/product/pdf/R/R46554/10 (accessed May 6, 2021), p 2.

      36 36. Ibid.

      37 37. Ibid.

      38 38. Ibid., In Brief.

      39 39. Ibid., p. 11.

      40 40. Rick Pastore, 2020 COVID-19 Poll Results for Information Technology (Miami, FL: The Hackett Group), May 2020.

      41 41. Rohit Arora, “Which companies did well during the Coronavirus pandemic?,” Forbes (June 30, 2020), https://www.forbes.com/sites/rohitarora/2020/06/30/which-companies-did-well-during-the-coronavirus-pandemic/?sh=65c772e07409 (accessed April 27, 2021).

      42 42. Ibid.

      43 43. Ibid.

      44 44. Lucas Manfredi, “Chipotle digital sales jump134% as customers order ahead through “Chipotlanes,'” Fox Business (April 21, 2021), www.foxbusiness.com/markets/chipotle-digital-sales-jump-134-as-more-customers-order-ahead (accessed May 6, 2021).

      45 45. Ibid.

      46 46. Arora, “Which companies did well?”

      47 47. Ibid.

      48 48. Ibid.

      49 49. Ibid.

      50 50. Ibid.

      51 51. Ibid.

      52 52. Ibid.

      53 53. Ibid.

      54 54. Lucas Manfredi, “Microsoft revenue jumps 19%.”

      55 55. Ibid.

      56 56. David Koenig, “Demand for deliveries pushes FedEx 2Q profit to $1.2 billion,” AP News (December 17, 2020), https://apnews.com/article/shopping-coronavirus-pandemic-shipping-holidays-earnings-796e0764e1b55716f62116d8faebf638 (accessed May 6, 2021).

      57 57. Ibid.

      58 58. Ibid.

      59 59. Ibid.

      60 60. Associated Press, “UPS gets boost from small business demand, quarterly revenue spikes,” Fox News (April 27, 2021), https://www.foxbusiness.com/economy/small-business-demand-ups-profit-revenue-q1 (accessed May 6, 2021).

      61 61. Ibid.

      62 62. “The impact of the Coronavirus on the global consulting industry,” Consultancy.org (March 23, 2020), https://www.consultancy.org/news/162/the-impact-of-the-coronavirus-on-the-global-consulting-industry (accessed May 8, 2021).

      63 63. Ibid.

      64 64. Ibid.

      65 65. Ibid.

      66 66. Ibid.

      67 67. Ibid.

      68 68. Ibid.

      69 69. Emma Smith and Vince Chadwick, “Independent consultants hit hard by job losses,” Devex (June 16, 2020), https://www.devex.com/news/independent-consultants-hit-hard-by-job-losses-97471 (accessed May 8, 2021).

      70 70. Ibid.

      71 71. Ibid.

      72 72. Ibid.

      73 73. “How the pandemic has become a windfall for video conferencing platforms,” PR Newswire (July 17, 2020), https://www.prnewswire.com/news-releases/how-the-pandemic-has-become-a-windfall-for-video-conferencing-platforms-301095229.html (accessed May 8, 2021).

      74 74. Ibid.

      75 75.

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