are bad for cholesterol levels
You shouldn't eat in the evening.
Light products are low in calories
Conclusion: Slimming to ideal weight
Successful communication...at work & in everyday life
Why customer-oriented communication?
The first impression is crucial
Linguistic sympathy alarm clock
Active listening is the be-all and end-all of communication
Targeted questions - That's how important are questions in the customer cycle?
The needs assessment is decisive for sales & consulting success
Two communication levels - subject & relationship level
Fact Sheets for Communication Professionals
The positive basic attitude makes the difference!
Use (customer) benefit arguments!
Addressing complaints correctly
Basic rules for complaints & Co.
Attention...Escalation accelerator!
Six steps to successful complaint handling
Body language - facial expressions, gestures, posture, tone of voice & Co.
Body language signals in conversational communication
Professional customer-oriented telephone calls
Correctly forward conversations within the company
