is complex or difficult
Of which bad listening habits are you guilty?! Make a note of where your weaknesses lie, and where you can do most to improve your listening skills.
Active Listening
Listening is not a passive activity; it’s not the ‘unexciting’ or ‘unflamboyant’ part of a conversation. As I myself found out, listening well is the vital ingredient in a successful, productive and interesting conversation.
‘Drawing on my fine command of language, I said nothing.’
(Robert Benchley)
Nor is it just a person’s words that we should listen to. If we are aware of the other person’s body language as well (see Chapter 2) we can intuit so much more meaning from any conversation – we can listen to what they feel as well as what they say.
There is a humorous phase that is particularly apt here: ‘I know that you believe that you understand what you think I said, but I am not sure you realize that what you heard is not what I meant!’
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