are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the SAP Center Scorecard on the second next page of the Self-Assessment.
Your completed SAP Center Scorecard will give you a clear presentation of which SAP Center areas need attention.
SAP Center
Scorecard Example
Example of how the finalized Scorecard can look like:
SAP Center
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
SAP Center
Scorecard Example12
SAP Center
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:72
CRITERION #6: CONTROL:87
CRITERION #7: SUSTAIN:100
SAP Center and Managing Projects, Criteria for Project Managers:124
1.0 Initiating Process Group: SAP Center125
1.1 Project Charter: SAP Center127
1.2 Stakeholder Register: SAP Center129
1.3 Stakeholder Analysis Matrix: SAP Center130
2.0 Planning Process Group: SAP Center132
2.1 Project Management Plan: SAP Center134
2.2 Scope Management Plan: SAP Center136
2.3 Requirements Management Plan: SAP Center138
2.4 Requirements Documentation: SAP Center141
2.5 Requirements Traceability Matrix: SAP Center143
2.6 Project Scope Statement: SAP Center145
2.7 Assumption and Constraint Log: SAP Center147
2.8 Work Breakdown Structure: SAP Center149
2.9 WBS Dictionary: SAP Center151
2.10 Schedule Management Plan: SAP Center153
2.11 Activity List: SAP Center155
2.12 Activity Attributes: SAP Center157
2.13 Milestone List: SAP Center159
2.14 Network Diagram: SAP Center161
2.15 Activity Resource Requirements: SAP Center163
2.16 Resource Breakdown Structure: SAP Center165
2.17 Activity Duration Estimates: SAP Center167
2.18 Duration Estimating Worksheet: SAP Center169
2.19 Project Schedule: SAP Center171
2.20 Cost Management Plan: SAP Center173
2.21 Activity Cost Estimates: SAP Center175
2.22 Cost Estimating Worksheet: SAP Center177
2.23 Cost Baseline: SAP Center179
2.24 Quality Management Plan: SAP Center181
2.25 Quality Metrics: SAP Center183
2.26 Process Improvement Plan: SAP Center185
2.27 Responsibility Assignment Matrix: SAP Center187
2.28 Roles and Responsibilities: SAP Center189
2.29 Human Resource Management Plan: SAP Center191
2.30 Communications Management Plan: SAP Center193
2.31 Risk Management Plan: SAP Center195
2.32 Risk Register: SAP Center197
2.33 Probability and Impact Assessment: SAP Center199
2.34 Probability and Impact Matrix: SAP Center201
2.35 Risk Data Sheet: SAP Center203
2.36 Procurement Management Plan: SAP Center205
2.37 Source Selection Criteria: SAP Center207
2.38 Stakeholder Management Plan: SAP Center209
2.39 Change Management Plan: SAP Center211
3.0 Executing Process Group: SAP Center213
3.1 Team Member Status Report: SAP Center215
3.2 Change Request: SAP Center217
3.3 Change Log: SAP Center219
3.4 Decision Log: SAP Center221
3.5
