defines best in class?
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59. How would you define the culture at your organization, how susceptible is it to Document processing changes?
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60. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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61. What are the core elements of the Document processing business case?
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62. Is the scope of Document processing defined?
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63. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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64. Is Document processing currently on schedule according to the plan?
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65. How do you gather requirements?
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66. What would be the goal or target for a Document processing’s improvement team?
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67. How can the value of Document processing be defined?
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68. What critical content must be communicated – who, what, when, where, and how?
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69. How do you gather the stories?
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70. How do you build the right business case?
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71. Are all requirements met?
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72. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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73. What scope do you want your strategy to cover?
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74. Scope of sensitive information?
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75. Are there any constraints known that bear on the ability to perform Document processing work? How is the team addressing them?
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76. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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77. Who are the Document processing improvement team members, including Management Leads and Coaches?
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78. Is there a clear Document processing case definition?
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79. What is out-of-scope initially?
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80. Has your scope been defined?
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81. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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82. Are there different segments of customers?
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83. How is the team tracking and documenting its work?
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84. How did the Document processing manager receive input to the development of a Document processing improvement plan and the estimated completion dates/times of each activity?
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85. When is the estimated completion date?
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86. Will team members perform Document processing work when assigned and in a timely fashion?
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87. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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88. Are customer(s) identified and segmented according to their different needs and requirements?
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89. What baselines are required to be defined and managed?
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90. How will the Document processing team and the group measure complete success of Document processing?
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91. What gets examined?
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92. How do you manage changes in Document processing requirements?
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93. Do you all define Document processing in the same way?
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94. What information should you gather?
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95. How often are the team meetings?
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96. Is Document processing linked to key stakeholder goals and objectives?
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97. What is in scope?
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98. How and when will the baselines be defined?
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99. Is there a critical path to deliver Document processing results?
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100. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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101. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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