capabilities do you need?
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69. What problems are you facing and how do you consider Infrastructure-as-a-service will circumvent those obstacles?
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70. Are there any specific expectations or concerns about the Infrastructure-as-a-service team, Infrastructure-as-a-service itself?
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71. How do you recognize an objection?
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72. What is the recognized need?
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73. How can auditing be a preventative security measure?
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74. What vendors make products that address the Infrastructure-as-a-service needs?
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75. To what extent does each concerned units management team recognize Infrastructure-as-a-service as an effective investment?
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76. Are controls defined to recognize and contain problems?
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77. Who needs to know?
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78. Will it solve real problems?
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79. Do you have/need 24-hour access to key personnel?
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80. Why is this needed?
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81. Do you recognize Infrastructure-as-a-service achievements?
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82. What do you need to start doing?
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83. How are you going to measure success?
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84. What would happen if Infrastructure-as-a-service weren’t done?
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85. Are there any revenue recognition issues?
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86. Is the need for organizational change recognized?
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87. Will Infrastructure-as-a-service deliverables need to be tested and, if so, by whom?
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88. Is the quality assurance team identified?
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89. What is the problem or issue?
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90. What are the timeframes required to resolve each of the issues/problems?
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91. Are there recognized Infrastructure-as-a-service problems?
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92. What does Infrastructure-as-a-service success mean to the stakeholders?
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93. What are your needs in relation to Infrastructure-as-a-service skills, labor, equipment, and markets?
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94. When a Infrastructure-as-a-service manager recognizes a problem, what options are available?
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95. Are losses recognized in a timely manner?
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96. Does the problem have ethical dimensions?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Infrastructure-as-a-service Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you manage scope?
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2. What is out-of-scope initially?
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3. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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4. How do you keep key subject matter experts in the loop?
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5. Has your scope been defined?
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6. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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7. What is in scope?
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8. What is the scope of the Infrastructure-as-a-service effort?
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9. What constraints exist that might impact the team?
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10. How is the team tracking and documenting its work?
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11. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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