is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Health Services Scorecard on the second next page of the Self-Assessment.
Your completed Health Services Scorecard will give you a clear presentation of which Health Services areas need attention.
Health Services
Scorecard Example
Example of how the finalized Scorecard can look like:
Health Services
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Health Services
Scorecard Example12
Health Services
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:41
CRITERION #4: ANALYZE:56
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:87
CRITERION #7: SUSTAIN:99
Health Services and Managing Projects, Criteria for Project Managers:131
1.0 Initiating Process Group: Health Services132
1.1 Project Charter: Health Services134
1.2 Stakeholder Register: Health Services136
1.3 Stakeholder Analysis Matrix: Health Services137
2.0 Planning Process Group: Health Services139
2.1 Project Management Plan: Health Services141
2.2 Scope Management Plan: Health Services143
2.3 Requirements Management Plan: Health Services145
2.4 Requirements Documentation: Health Services147
2.5 Requirements Traceability Matrix: Health Services149
2.6 Project Scope Statement: Health Services151
2.7 Assumption and Constraint Log: Health Services153
2.8 Work Breakdown Structure: Health Services155
2.9 WBS Dictionary: Health Services157
2.10 Schedule Management Plan: Health Services159
2.11 Activity List: Health Services161
2.12 Activity Attributes: Health Services163
2.13 Milestone List: Health Services165
2.14 Network Diagram: Health Services167
2.15 Activity Resource Requirements: Health Services169
2.16 Resource Breakdown Structure: Health Services171
2.17 Activity Duration Estimates: Health Services173
2.18 Duration Estimating Worksheet: Health Services175
2.19 Project Schedule: Health Services177
2.20 Cost Management Plan: Health Services179
2.21 Activity Cost Estimates: Health Services181
2.22 Cost Estimating Worksheet: Health Services183
2.23 Cost Baseline: Health Services185
2.24 Quality Management Plan: Health Services187
2.25 Quality Metrics: Health Services189
2.26 Process Improvement Plan: Health Services191
2.27 Responsibility Assignment Matrix: Health Services193
2.28 Roles and Responsibilities: Health Services195
2.29 Human Resource Management Plan: Health Services197
2.30 Communications Management Plan: Health Services199
2.31 Risk Management Plan: Health Services201
2.32 Risk Register: Health Services203
2.33 Probability and Impact Assessment: Health Services205
2.34 Probability and Impact Matrix: Health Services207
2.35 Risk Data Sheet: Health Services209
2.36 Procurement Management Plan: Health Services211
2.37 Source Selection Criteria: Health Services213
2.38 Stakeholder Management Plan: Health Services215
2.39 Change Management Plan: Health Services217
3.0 Executing Process Group: Health Services219
3.1 Team Member Status Report: Health Services221
3.2
