defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Solution Brand Scorecard on the second next page of the Self-Assessment.
Your completed Solution Brand Scorecard will give you a clear presentation of which Solution Brand areas need attention.
Solution Brand
Scorecard Example
Example of how the finalized Scorecard can look like:
Solution Brand
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Solution Brand
Scorecard Example12
Solution Brand
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:73
CRITERION #6: CONTROL:89
CRITERION #7: SUSTAIN:101
Solution Brand and Managing Projects, Criteria for Project Managers:125
1.0 Initiating Process Group: Solution Brand126
1.1 Project Charter: Solution Brand128
1.2 Stakeholder Register: Solution Brand130
1.3 Stakeholder Analysis Matrix: Solution Brand131
2.0 Planning Process Group: Solution Brand133
2.1 Project Management Plan: Solution Brand135
2.2 Scope Management Plan: Solution Brand137
2.3 Requirements Management Plan: Solution Brand139
2.4 Requirements Documentation: Solution Brand141
2.5 Requirements Traceability Matrix: Solution Brand143
2.6 Project Scope Statement: Solution Brand145
2.7 Assumption and Constraint Log: Solution Brand147
2.8 Work Breakdown Structure: Solution Brand149
2.9 WBS Dictionary: Solution Brand151
2.10 Schedule Management Plan: Solution Brand154
2.11 Activity List: Solution Brand156
2.12 Activity Attributes: Solution Brand158
2.13 Milestone List: Solution Brand160
2.14 Network Diagram: Solution Brand162
2.15 Activity Resource Requirements: Solution Brand164
2.16 Resource Breakdown Structure: Solution Brand165
2.17 Activity Duration Estimates: Solution Brand167
2.18 Duration Estimating Worksheet: Solution Brand169
2.19 Project Schedule: Solution Brand171
2.20 Cost Management Plan: Solution Brand173
2.21 Activity Cost Estimates: Solution Brand175
2.22 Cost Estimating Worksheet: Solution Brand177
2.23 Cost Baseline: Solution Brand179
2.24 Quality Management Plan: Solution Brand181
2.25 Quality Metrics: Solution Brand183
2.26 Process Improvement Plan: Solution Brand185
2.27 Responsibility Assignment Matrix: Solution Brand187
2.28 Roles and Responsibilities: Solution Brand189
2.29 Human Resource Management Plan: Solution Brand191
2.30 Communications Management Plan: Solution Brand193
2.31 Risk Management Plan: Solution Brand195
2.32 Risk Register: Solution Brand197
2.33 Probability and Impact Assessment: Solution Brand199
2.34 Probability and Impact Matrix: Solution Brand201
2.35 Risk Data Sheet: Solution Brand203
2.36 Procurement Management Plan: Solution Brand205
2.37 Source Selection Criteria: Solution Brand207
2.38 Stakeholder Management Plan: Solution Brand209
2.39 Change Management Plan: Solution Brand211
3.0 Executing Process Group: Solution Brand213
3.1 Team Member Status Report: Solution Brand215
3.2 Change Request:
