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104. What sources do you use to gather information for a Desktops as a service study?
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105. Are approval levels defined for contracts and supplements to contracts?
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106. Who defines (or who defined) the rules and roles?
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107. What is the scope of the Desktops as a service work?
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108. What scope do you want your strategy to cover?
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109. Has a team charter been developed and communicated?
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110. How and when will the baselines be defined?
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111. Are the Desktops as a service requirements testable?
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112. What critical content must be communicated – who, what, when, where, and how?
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113. If substitutes have been appointed, have they been briefed on the Desktops as a service goals and received regular communications as to the progress to date?
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114. How did the Desktops as a service manager receive input to the development of a Desktops as a service improvement plan and the estimated completion dates/times of each activity?
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115. How are consistent Desktops as a service definitions important?
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116. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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117. Are there different segments of customers?
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118. How do you keep key subject matter experts in the loop?
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119. Why are you doing Desktops as a service and what is the scope?
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120. When are meeting minutes sent out? Who is on the distribution list?
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121. What key stakeholder process output measure(s) does Desktops as a service leverage and how?
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122. What intelligence can you gather?
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123. When is/was the Desktops as a service start date?
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124. What is the context?
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125. Are resources adequate for the scope?
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126. Are accountability and ownership for Desktops as a service clearly defined?
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127. Who is gathering Desktops as a service information?
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128. How was the ‘as is’ process map developed, reviewed, verified and validated?
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129. How do you hand over Desktops as a service context?
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130. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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131. How do you gather Desktops as a service requirements?
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132. Has the Desktops as a service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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133. Is there a critical path to deliver Desktops as a service results?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Desktops as a service Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What users will be impacted?
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2. What are your key Desktops as a service organizational performance measures, including key short and longer-term financial measures?
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3. What details are required of the Desktops as a service cost structure?
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4. How do you aggregate measures across priorities?
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5. What potential environmental factors impact the Desktops as a service effort?
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6. What would be a real cause for concern?
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7. How do you verify the authenticity of the data and information used?
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