what activities and tasks you need to complete?
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73. How much are sponsors, customers, partners, stakeholders involved in Desktops as a service? In other words, what are the risks, if Desktops as a service does not deliver successfully?
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74. What do employees need in the short term?
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75. What extra resources will you need?
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76. What Desktops as a service capabilities do you need?
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77. For your Desktops as a service project, identify and describe the business environment, is there more than one layer to the business environment?
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78. What are the stakeholder objectives to be achieved with Desktops as a service?
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79. Where do you need to exercise leadership?
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80. Are employees recognized for desired behaviors?
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81. Are there any revenue recognition issues?
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82. How do you identify subcontractor relationships?
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83. When a Desktops as a service manager recognizes a problem, what options are available?
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84. Are problem definition and motivation clearly presented?
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85. Who needs to know about Desktops as a service?
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86. Who needs to know?
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87. What are your needs in relation to Desktops as a service skills, labor, equipment, and markets?
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88. What else needs to be measured?
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89. What are the expected benefits of Desktops as a service to the stakeholder?
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90. Where is training needed?
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91. How do you recognize an Desktops as a service objection?
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92. Does your organization need more Desktops as a service education?
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93. What is the Desktops as a service problem definition? What do you need to resolve?
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94. What needs to stay?
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95. How are the Desktops as a service’s objectives aligned to the group’s overall stakeholder strategy?
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96. Do you need to avoid or amend any Desktops as a service activities?
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97. What Desktops as a service problem should be solved?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Desktops as a service Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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2. Are different versions of process maps needed to account for the different types of inputs?
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3. Who are the Desktops as a service improvement team members, including Management Leads and Coaches?
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4. Is Desktops as a service currently on schedule according to the plan?
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5. What Desktops as a service requirements should be gathered?
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6. Is special Desktops as a service user knowledge required?
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7. Have all basic functions of Desktops as a service been defined?
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8. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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9. Do you have organizational privacy requirements?
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10. What system do you use for gathering Desktops as a service information?
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11. What happens if Desktops as a service’s scope changes?
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12. Are the Desktops as a service requirements complete?
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13. Has the improvement team collected
