answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Self Service Software Scorecard on the second next page of the Self-Assessment.
Your completed Self Service Software Scorecard will give you a clear presentation of which Self Service Software areas need attention.
Self Service Software
Scorecard Example
Example of how the finalized Scorecard can look like:
Self Service Software
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Self Service Software
Scorecard Example12
Self Service Software
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:74
CRITERION #6: CONTROL:90
CRITERION #7: SUSTAIN:103
Self Service Software and Managing Projects, Criteria for Project Managers:127
1.0 Initiating Process Group: Self Service Software128
1.1 Project Charter: Self Service Software130
1.2 Stakeholder Register: Self Service Software132
1.3 Stakeholder Analysis Matrix: Self Service Software133
2.0 Planning Process Group: Self Service Software135
2.1 Project Management Plan: Self Service Software138
2.2 Scope Management Plan: Self Service Software140
2.3 Requirements Management Plan: Self Service Software142
2.4 Requirements Documentation: Self Service Software144
2.5 Requirements Traceability Matrix: Self Service Software146
2.6 Project Scope Statement: Self Service Software148
2.7 Assumption and Constraint Log: Self Service Software150
2.8 Work Breakdown Structure: Self Service Software153
2.9 WBS Dictionary: Self Service Software155
2.10 Schedule Management Plan: Self Service Software157
2.11 Activity List: Self Service Software159
2.12 Activity Attributes: Self Service Software161
2.13 Milestone List: Self Service Software163
2.14 Network Diagram: Self Service Software165
2.15 Activity Resource Requirements: Self Service Software167
2.16 Resource Breakdown Structure: Self Service Software168
2.17 Activity Duration Estimates: Self Service Software170
2.18 Duration Estimating Worksheet: Self Service Software172
2.19 Project Schedule: Self Service Software174
2.20 Cost Management Plan: Self Service Software176
2.21 Activity Cost Estimates: Self Service Software178
2.22 Cost Estimating Worksheet: Self Service Software180
2.23 Cost Baseline: Self Service Software182
2.24 Quality Management Plan: Self Service Software184
2.25 Quality Metrics: Self Service Software186
2.26 Process Improvement Plan: Self Service Software188
2.27 Responsibility Assignment Matrix: Self Service Software190
2.28 Roles and Responsibilities: Self Service Software192
2.29 Human Resource Management Plan: Self Service Software194
2.30 Communications Management Plan: Self Service Software196
2.31 Risk Management Plan: Self Service Software198
2.32 Risk Register: Self Service Software200
2.33 Probability and Impact Assessment: Self Service Software202
2.34 Probability and Impact Matrix: Self Service Software204
2.35 Risk Data Sheet: Self Service Software206
2.36 Procurement Management Plan: Self Service Software208
2.37 Source Selection Criteria: Self Service Software210
2.38 Stakeholder Management Plan: Self Service Software212
2.39
