to assess?
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103. What system do you use for gathering Health system research information?
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104. How do you gather requirements?
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105. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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106. How can the value of Health system research be defined?
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107. Has your scope been defined?
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108. When is/was the Health system research start date?
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109. Is it clearly defined in and to your organization what you do?
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110. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health system research results are met?
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111. If substitutes have been appointed, have they been briefed on the Health system research goals and received regular communications as to the progress to date?
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112. What is the definition of Health system research excellence?
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113. Are the Health system research requirements testable?
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114. Who is gathering Health system research information?
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115. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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116. Is the Health system research scope complete and appropriately sized?
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117. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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118. Are there any constraints known that bear on the ability to perform Health system research work? How is the team addressing them?
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119. Why are you doing Health system research and what is the scope?
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120. Who is gathering information?
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121. What is the context?
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122. Is Health system research required?
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123. Have all basic functions of Health system research been defined?
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124. Are approval levels defined for contracts and supplements to contracts?
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125. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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126. How do you keep key subject matter experts in the loop?
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127. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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128. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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129. How did the Health system research manager receive input to the development of a Health system research improvement plan and the estimated completion dates/times of each activity?
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130. Are roles and responsibilities formally defined?
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131. How is the team tracking and documenting its work?
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132. What happens if Health system research’s scope changes?
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133. What defines best in class?
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134. Is there any additional Health system research definition of success?
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135. What are the dynamics of the communication plan?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health system research Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are your customers expectations and measures?
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2. How do you verify your resources?
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3. How is performance measured?
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4. What are hidden
