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21. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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22. How will the Social-welfare team and the group measure complete success of Social-welfare?
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23. What defines best in class?
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24. Is the scope of Social-welfare defined?
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25. What customer feedback methods were used to solicit their input?
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26. What scope to assess?
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27. What gets examined?
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28. Does the team have regular meetings?
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29. How do you think the partners involved in Social-welfare would have defined success?
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30. Are there any constraints known that bear on the ability to perform Social-welfare work? How is the team addressing them?
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31. What happens if Social-welfare’s scope changes?
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32. Have the customer needs been translated into specific, measurable requirements? How?
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33. Have all basic functions of Social-welfare been defined?
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34. How do you hand over Social-welfare context?
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35. Who are the Social-welfare improvement team members, including Management Leads and Coaches?
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36. What is the definition of Social-welfare excellence?
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37. Has everyone on the team, including the team leaders, been properly trained?
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38. What are the tasks and definitions?
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39. Has your scope been defined?
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40. Who approved the Social-welfare scope?
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41. Are customer(s) identified and segmented according to their different needs and requirements?
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42. What are the compelling stakeholder reasons for embarking on Social-welfare?
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43. How did the Social-welfare manager receive input to the development of a Social-welfare improvement plan and the estimated completion dates/times of each activity?
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44. What system do you use for gathering Social-welfare information?
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45. What Social-welfare requirements should be gathered?
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46. What is the context?
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47. What is out of scope?
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48. How would you define Social-welfare leadership?
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49. What scope do you want your strategy to cover?
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50. Will a Social-welfare production readiness review be required?
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51. How and when will the baselines be defined?
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52. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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53. If substitutes have been appointed, have they been briefed on the Social-welfare goals and received regular communications as to the progress to date?
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54. What is a worst-case scenario for losses?
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55. Is scope creep really all bad news?
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56. What are the Social-welfare use cases?
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57. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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58. Is it clearly defined in and to your organization what you do?
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59. Are audit criteria, scope, frequency and methods defined?
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60. What information do you gather?
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61. What is the scope of the Social-welfare effort?
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62. Are different versions of process maps needed to account for the different types of inputs?
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63. How do you manage scope?
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64. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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65.
