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104. How will variation in the actual durations of each activity be dealt with to ensure that the expected Mature technology results are met?
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105. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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106. What customer feedback methods were used to solicit their input?
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107. Has a team charter been developed and communicated?
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108. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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109. Is there a critical path to deliver Mature technology results?
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110. What are the record-keeping requirements of Mature technology activities?
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111. What happens if Mature technology’s scope changes?
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112. What is out-of-scope initially?
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113. Is scope creep really all bad news?
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114. How do you gather Mature technology requirements?
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115. Are accountability and ownership for Mature technology clearly defined?
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116. Will team members perform Mature technology work when assigned and in a timely fashion?
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117. Has your scope been defined?
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118. How have you defined all Mature technology requirements first?
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119. When is the estimated completion date?
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120. What is the scope of Mature technology?
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121. Do you have organizational privacy requirements?
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122. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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123. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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124. What are the dynamics of the communication plan?
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125. Are roles and responsibilities formally defined?
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126. Are all requirements met?
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127. Has/have the customer(s) been identified?
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128. How did the Mature technology manager receive input to the development of a Mature technology improvement plan and the estimated completion dates/times of each activity?
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129. What is in scope?
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130. Do you have a Mature technology success story or case study ready to tell and share?
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131. What are the Mature technology use cases?
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132. In what way can you redefine the criteria of choice clients have in your category in your favor?
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133. How do you catch Mature technology definition inconsistencies?
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134. What system do you use for gathering Mature technology information?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Mature technology Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you verify the authenticity of the data and information used?
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2. Why do the measurements/indicators matter?
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3. How is performance measured?
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4. What are the costs of delaying Mature technology action?
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5. What happens if cost savings do not materialize?
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6. What would it cost to replace your technology?
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7. What does your operating model cost?
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