answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Healthcare Service Scorecard on the second next page of the Self-Assessment.
Your completed Healthcare Service Scorecard will give you a clear presentation of which Healthcare Service areas need attention.
Healthcare Service
Scorecard Example
Example of how the finalized Scorecard can look like:
Healthcare Service
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Healthcare Service
Scorecard Example12
Healthcare Service
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:56
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:86
CRITERION #7: SUSTAIN:98
Healthcare Service and Managing Projects, Criteria for Project Managers:123
1.0 Initiating Process Group: Healthcare Service124
1.1 Project Charter: Healthcare Service126
1.2 Stakeholder Register: Healthcare Service128
1.3 Stakeholder Analysis Matrix: Healthcare Service129
2.0 Planning Process Group: Healthcare Service131
2.1 Project Management Plan: Healthcare Service133
2.2 Scope Management Plan: Healthcare Service135
2.3 Requirements Management Plan: Healthcare Service137
2.4 Requirements Documentation: Healthcare Service139
2.5 Requirements Traceability Matrix: Healthcare Service141
2.6 Project Scope Statement: Healthcare Service143
2.7 Assumption and Constraint Log: Healthcare Service145
2.8 Work Breakdown Structure: Healthcare Service147
2.9 WBS Dictionary: Healthcare Service149
2.10 Schedule Management Plan: Healthcare Service151
2.11 Activity List: Healthcare Service153
2.12 Activity Attributes: Healthcare Service155
2.13 Milestone List: Healthcare Service157
2.14 Network Diagram: Healthcare Service159
2.15 Activity Resource Requirements: Healthcare Service161
2.16 Resource Breakdown Structure: Healthcare Service162
2.17 Activity Duration Estimates: Healthcare Service164
2.18 Duration Estimating Worksheet: Healthcare Service166
2.19 Project Schedule: Healthcare Service168
2.20 Cost Management Plan: Healthcare Service170
2.21 Activity Cost Estimates: Healthcare Service172
2.22 Cost Estimating Worksheet: Healthcare Service174
2.23 Cost Baseline: Healthcare Service176
2.24 Quality Management Plan: Healthcare Service178
2.25 Quality Metrics: Healthcare Service180
2.26 Process Improvement Plan: Healthcare Service182
2.27 Responsibility Assignment Matrix: Healthcare Service184
2.28 Roles and Responsibilities: Healthcare Service186
2.29 Human Resource Management Plan: Healthcare Service188
2.30 Communications Management Plan: Healthcare Service190
2.31 Risk Management Plan: Healthcare Service192
2.32 Risk Register: Healthcare Service194
2.33 Probability and Impact Assessment: Healthcare Service196
2.34 Probability and Impact Matrix: Healthcare Service198
2.35 Risk Data Sheet: Healthcare Service200
2.36 Procurement Management Plan: Healthcare Service202
2.37 Source Selection Criteria: Healthcare Service204
2.38 Stakeholder Management Plan: Healthcare Service206
2.39 Change Management Plan: Healthcare Service208
3.0 Executing
