it needed?
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74. Why the need?
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75. Are controls defined to recognize and contain problems?
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76. Are there Healthcare service problems defined?
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77. What needs to stay?
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78. What Healthcare service problem should be solved?
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79. Does Healthcare service create potential expectations in other areas that need to be recognized and considered?
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80. Why is this needed?
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81. Are there any specific expectations or concerns about the Healthcare service team, Healthcare service itself?
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82. What prevents you from making the changes you know will make you a more effective Healthcare service leader?
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83. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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84. What problems are you facing and how do you consider Healthcare service will circumvent those obstacles?
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85. What are the clients issues and concerns?
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86. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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87. How are you going to measure success?
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88. Where is training needed?
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89. Are problem definition and motivation clearly presented?
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90. Who needs budgets?
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91. Do you have/need 24-hour access to key personnel?
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92. As a sponsor, customer or management, how important is it to meet goals, objectives?
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93. How do you recognize an Healthcare service objection?
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94. Does the problem have ethical dimensions?
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95. How can auditing be a preventative security measure?
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96. How do healthcare services differ from other services in terms of organizational legitimacy issues?
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97. What is the recognized need?
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98. Would you recognize a threat from the inside?
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99. What would happen if Healthcare service weren’t done?
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100. Will a response program recognize when a crisis occurs and provide some level of response?
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101. What are your needs in relation to Healthcare service skills, labor, equipment, and markets?
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102. Who should resolve the Healthcare service issues?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Healthcare service Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How and when will the baselines be defined?
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2. Who are the Healthcare service improvement team members, including Management Leads and Coaches?
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3. What is out of scope?
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4. What is the scope of Healthcare service?
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5. Are task requirements clearly defined?
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6. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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7. Who defines (or who defined) the rules and roles?
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8. How do you gather the stories?
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9. What is in the scope and what is not in scope?
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10. Is the Healthcare service scope manageable?
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