There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Trust System Scorecard on the second next page of the Self-Assessment.
Your completed Trust System Scorecard will give you a clear presentation of which Trust System areas need attention.
Trust System
Scorecard Example
Example of how the finalized Scorecard can look like:
Trust System
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Trust System
Scorecard Example12
Trust System
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:41
CRITERION #4: ANALYZE:56
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:87
CRITERION #7: SUSTAIN:99
Trust System and Managing Projects, Criteria for Project Managers:124
1.0 Initiating Process Group: Trust System125
1.1 Project Charter: Trust System127
1.2 Stakeholder Register: Trust System129
1.3 Stakeholder Analysis Matrix: Trust System130
2.0 Planning Process Group: Trust System132
2.1 Project Management Plan: Trust System134
2.2 Scope Management Plan: Trust System136
2.3 Requirements Management Plan: Trust System138
2.4 Requirements Documentation: Trust System140
2.5 Requirements Traceability Matrix: Trust System142
2.6 Project Scope Statement: Trust System144
2.7 Assumption and Constraint Log: Trust System146
2.8 Work Breakdown Structure: Trust System148
2.9 WBS Dictionary: Trust System150
2.10 Schedule Management Plan: Trust System153
2.11 Activity List: Trust System155
2.12 Activity Attributes: Trust System157
2.13 Milestone List: Trust System159
2.14 Network Diagram: Trust System161
2.15 Activity Resource Requirements: Trust System163
2.16 Resource Breakdown Structure: Trust System164
2.17 Activity Duration Estimates: Trust System166
2.18 Duration Estimating Worksheet: Trust System168
2.19 Project Schedule: Trust System170
2.20 Cost Management Plan: Trust System172
2.21 Activity Cost Estimates: Trust System174
2.22 Cost Estimating Worksheet: Trust System176
2.23 Cost Baseline: Trust System178
2.24 Quality Management Plan: Trust System180
2.25 Quality Metrics: Trust System182
2.26 Process Improvement Plan: Trust System184
2.27 Responsibility Assignment Matrix: Trust System186
2.28 Roles and Responsibilities: Trust System188
2.29 Human Resource Management Plan: Trust System190
2.30 Communications Management Plan: Trust System192
2.31 Risk Management Plan: Trust System194
2.32 Risk Register: Trust System196
2.33 Probability and Impact Assessment: Trust System198
2.34 Probability and Impact Matrix: Trust System200
2.35 Risk Data Sheet: Trust System202
2.36 Procurement Management Plan: Trust System204
2.37 Source Selection Criteria: Trust System206
2.38 Stakeholder Management Plan: Trust System208
2.39 Change Management Plan: Trust System210
3.0 Executing Process Group: Trust System212
3.1 Team Member Status Report: Trust System214
3.2 Change Request: Trust System216
3.3 Change Log: Trust System218
