71. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
<--- Score
72. As a sponsor, customer or management, how important is it to meet goals, objectives?
<--- Score
73. What needs to stay?
<--- Score
74. Is the need for organizational change recognized?
<--- Score
75. What prevents you from making the changes you know will make you a more effective Community health services leader?
<--- Score
76. How are you going to measure success?
<--- Score
77. Are there regulatory / compliance issues?
<--- Score
78. Will a response program recognize when a crisis occurs and provide some level of response?
<--- Score
79. Are losses recognized in a timely manner?
<--- Score
80. What do employees need in the short term?
<--- Score
81. How many trainings, in total, are needed?
<--- Score
82. What creative shifts do you need to take?
<--- Score
83. What Community health services problem should be solved?
<--- Score
84. Why is this needed?
<--- Score
85. How do you identify subcontractor relationships?
<--- Score
86. Will it solve real problems?
<--- Score
87. How are the Community health services’s objectives aligned to the group’s overall stakeholder strategy?
<--- Score
88. For your Community health services project, identify and describe the business environment, is there more than one layer to the business environment?
<--- Score
89. What are the stakeholder objectives to be achieved with Community health services?
<--- Score
90. Will new equipment/products be required to facilitate Community health services delivery, for example is new software needed?
<--- Score
91. Does your organization need more Community health services education?
<--- Score
92. Looking at each person individually – does every one have the qualities which are needed to work in this group?
<--- Score
93. What are the timeframes required to resolve each of the issues/problems?
<--- Score
94. Which information does the Community health services business case need to include?
<--- Score
95. Are problem definition and motivation clearly presented?
<--- Score
96. Consider your own Community health services project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
<--- Score
97. What is the problem or issue?
<--- Score
98. Are you dealing with any of the same issues today as yesterday? What can you do about this?
<--- Score
99. What vendors make products that address the Community health services needs?
<--- Score
100. Is it needed?
<--- Score
101. Where do you need to exercise leadership?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Community health services Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. If substitutes have been appointed, have they been briefed on the Community health services goals and received regular communications as to the progress to date?
<--- Score
2. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
3. Has the Community health services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
4. Is the scope of Community health services defined?
<--- Score
5. How would you define Community health services leadership?
<--- Score
6. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so,
