is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Return On Brand Scorecard on the second next page of the Self-Assessment.
Your completed Return On Brand Scorecard will give you a clear presentation of which Return On Brand areas need attention.
Return On Brand
Scorecard Example
Example of how the finalized Scorecard can look like:
Return On Brand
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Return On Brand
Scorecard Example12
Return On Brand
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:58
CRITERION #5: IMPROVE:74
CRITERION #6: CONTROL:90
CRITERION #7: SUSTAIN:103
Return On Brand and Managing Projects, Criteria for Project Managers:128
1.0 Initiating Process Group: Return On Brand129
1.1 Project Charter: Return On Brand131
1.2 Stakeholder Register: Return On Brand133
1.3 Stakeholder Analysis Matrix: Return On Brand134
2.0 Planning Process Group: Return On Brand136
2.1 Project Management Plan: Return On Brand139
2.2 Scope Management Plan: Return On Brand141
2.3 Requirements Management Plan: Return On Brand143
2.4 Requirements Documentation: Return On Brand145
2.5 Requirements Traceability Matrix: Return On Brand147
2.6 Project Scope Statement: Return On Brand149
2.7 Assumption and Constraint Log: Return On Brand151
2.8 Work Breakdown Structure: Return On Brand153
2.9 WBS Dictionary: Return On Brand155
2.10 Schedule Management Plan: Return On Brand158
2.11 Activity List: Return On Brand160
2.12 Activity Attributes: Return On Brand162
2.13 Milestone List: Return On Brand164
2.14 Network Diagram: Return On Brand166
2.15 Activity Resource Requirements: Return On Brand168
2.16 Resource Breakdown Structure: Return On Brand170
2.17 Activity Duration Estimates: Return On Brand172
2.18 Duration Estimating Worksheet: Return On Brand174
2.19 Project Schedule: Return On Brand176
2.20 Cost Management Plan: Return On Brand178
2.21 Activity Cost Estimates: Return On Brand180
2.22 Cost Estimating Worksheet: Return On Brand182
2.23 Cost Baseline: Return On Brand184
2.24 Quality Management Plan: Return On Brand186
2.25 Quality Metrics: Return On Brand188
2.26 Process Improvement Plan: Return On Brand190
2.27 Responsibility Assignment Matrix: Return On Brand192
2.28 Roles and Responsibilities: Return On Brand194
2.29 Human Resource Management Plan: Return On Brand196
2.30 Communications Management Plan: Return On Brand198
2.31 Risk Management Plan: Return On Brand200
2.32 Risk Register: Return On Brand202
2.33 Probability and Impact Assessment: Return On Brand204
2.34 Probability and Impact Matrix: Return On Brand206
2.35 Risk Data Sheet: Return On Brand208
2.36 Procurement Management Plan: Return On Brand210
2.37 Source Selection Criteria: Return On Brand212
2.38 Stakeholder Management Plan: Return On Brand214
2.39 Change Management Plan: Return On Brand216
3.0 Executing Process Group: Return On Brand218
3.1 Team Member Status Report: Return On Brand220
3.2
