Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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69. Is the scope of Capacity Development defined?
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70. What are the dynamics of the communication plan?
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71. Why are you doing Capacity Development and what is the scope?
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72. What sources do you use to gather information for a Capacity Development study?
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73. How do you build the right business case?
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74. Is the team equipped with available and reliable resources?
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75. Are task requirements clearly defined?
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76. Has the direction changed at all during the course of Capacity Development? If so, when did it change and why?
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77. Are there different segments of customers?
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78. How do you manage changes in Capacity Development requirements?
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79. How often are the team meetings?
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80. What happens if Capacity Development’s scope changes?
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81. Has/have the customer(s) been identified?
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82. How are consistent Capacity Development definitions important?
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83. When is/was the Capacity Development start date?
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84. When is the estimated completion date?
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85. What baselines are required to be defined and managed?
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86. Will a Capacity Development production readiness review be required?
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87. Who are the Capacity Development improvement team members, including Management Leads and Coaches?
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88. How did the Capacity Development manager receive input to the development of a Capacity Development improvement plan and the estimated completion dates/times of each activity?
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89. How will the Capacity Development team and the group measure complete success of Capacity Development?
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90. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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91. Is there a critical path to deliver Capacity Development results?
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92. What is the definition of Capacity Development excellence?
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93. What information should you gather?
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94. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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95. What is the context?
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96. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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97. How does the Capacity Development manager ensure against scope creep?
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98. Is it clearly defined in and to your organization what you do?
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99. Is Capacity Development linked to key stakeholder goals and objectives?
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100. How do you manage scope?
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101. How and when will the baselines be defined?
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102. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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103. How have you defined all Capacity Development requirements first?
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104. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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105. What are the Capacity Development tasks and definitions?
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106. Who defines (or who defined) the rules and roles?
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107. Is the Capacity Development scope complete and appropriately sized?
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108. Is scope creep really all bad news?
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109. What defines best in class?
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110. Who is gathering Capacity Development information?
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111. Are the Capacity Development requirements testable?
