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71. Does the scope remain the same?
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72. What would be the goal or target for a Group text’s improvement team?
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73. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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74. What is the scope of the Group text effort?
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75. What knowledge or experience is required?
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76. Who defines (or who defined) the rules and roles?
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77. Has a project plan, Gantt chart, or similar been developed/completed?
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78. How do you hand over Group text context?
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79. Has the direction changed at all during the course of Group text? If so, when did it change and why?
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80. What are the rough order estimates on cost savings/opportunities that Group text brings?
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81. How can the value of Group text be defined?
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82. Do you all define Group text in the same way?
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83. Has a high-level ‘as is’ process map been completed, verified and validated?
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84. What is the definition of Group text excellence?
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85. Who are the Group text improvement team members, including Management Leads and Coaches?
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86. What is out of scope?
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87. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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88. What is the worst case scenario?
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89. Is the scope of Group text defined?
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90. What was the context?
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91. How do you manage scope?
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92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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93. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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94. What system do you use for gathering Group text information?
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95. What gets examined?
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96. How have you defined all Group text requirements first?
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97. Is Group text required?
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98. What are the core elements of the Group text business case?
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99. Has your scope been defined?
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100. How do you gather requirements?
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101. Are there different segments of customers?
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102. How do you manage unclear Group text requirements?
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103. What is out-of-scope initially?
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104. How do you build the right business case?
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105. What are the dynamics of the communication plan?
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106. What constraints exist that might impact the team?
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107. Where can you gather more information?
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108. What defines best in class?
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109. Has the Group text work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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110. Do you have organizational privacy requirements?
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111. Are different versions of process maps needed to account for the different types of inputs?
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112. Are required metrics defined, what are they?
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113. When are meeting minutes sent out? Who is on the distribution list?
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114. Are audit criteria, scope, frequency and methods defined?
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115. How did the Group text manager receive input to the development of a Group text improvement plan and the estimated completion dates/times of each activity?
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116.
