my mother, Carolyn J. Scott;
my wife, Yukari Watanabe Scott;
and my daughter, Allison C.R. Scott
CONTENTS
1 Cover
2 Praise for The New Rules of Marketing & PR
4 Introduction The New Rules Life with the New Rules What’s New Writing Like on a Blog, but in a Book Showcasing Success Notes
5 I How the Web Has Changed the Rules of Marketing and PR 1 The Old Rules of Marketing and PR Are Ineffective in an Online World Advertising: A Money Pit of Wasted Resources One-Way Interruption Marketing Is Yesterday’s Message The Old Rules of Marketing Public Relations Used to Be Exclusively about the Media Public Relations and Third-Party Ink Yes, the Media Are Still Important Press Releases and the Journalistic Black Hole The Old Rules of PR Learn to Ignore the Old Rules Notes 2 The New Rules of Marketing and PR The Most Important Communications Revolution in Human History Open for Business The Long Tail of Marketing Tell Me Something I Don’t Know, Please Bricks-and-Mortar News The Long Tail of PR The New Rules of Marketing and PR The Convergence of Marketing and PR on the Web Notes 3 Reaching Your Buyers Directly The Right Marketing in a Wired World Let the World Know about Your Expertise Develop Information Your Buyers Want to Consume Big Birge Plumbing Company Grows Business in a Competitive Market Buyer Personas: The Basics Think Like a Publisher Staying Connected with Members and the Community Know the Goals and Let Content Drive Action Real-Time Business at American Airlines Reaches Buyers Directly Notes
6 II Web-Based Communications to Reach Buyers Directly 4 Social Media and Your Targeted Audience What Is Social Media, Anyway? Social Media Is a Cocktail Party “Upgrade to Canada” Social Program Nabs Tourists from Other Countries Social Networking and Agility When Social Networking Doesn’t Work: The Cannabis Business in America The New Rules of Job Search How to Find a New Job via Social Media Social Networking Drives Adagio Teas’ Success Notes 5 Blogs: Tapping Millions of Evangelists to Tell Your Story Why You Still Need a Blog in the Age of Social Networking Blogs, Blogging, and Bloggers A Blog (or Not a Blog) California Lawyer Blogs to Build Authority and Drive More Business Understanding Blogs in the World of the Web The Four Uses of Blogs for Marketing and PR Monitor Blogs—Your Organization’s Reputation Depends on It Comment on Blogs to Get Your Viewpoint Out There Bloggers Love Interesting Experiences How to Reach Bloggers around the World Do You Allow Employees to Send Email? How about Letting Them Blog? Not Another Junky Blog Get Started Today Notes 6
