whether you realized it or not.
Adding gamification elements even to a negative situation can make things a little better. For instance, when Google’s Chrome web browser can’t load a page for some reason, it presents the user with a simple yet highly engaging minigame, as shown in Figure 1-1.
FIGURE 1-1: Google added a T. rex side-scrolling minigame to its Chrome web browser.
Gamifying your marketing
Gamification elements can be based off a number of game types that have their own gamification elements, such as trophies, badges, or rewards (see Chapter 2).
In my experience, when marketing content incorporates gamification elements, audience engagement increases. This increase in engagement means that your audience will not only remember your campaign, but also share it with their friends and family on social media. This means you have a bigger potential to increase your brand’s awareness to a far larger audience.
When you expose a gamification marketing campaign to your audience, they’ll start to think more about your brand, which can lead to a huge increase in newsletter subscriptions and can even lead to purchases of one or more products or services related to the campaign.
The most effective result of gamification marketing is that your conversion rates will spike as audiences become motivated to complete tasks for rewards.
Looking at some examples of gamification
Chapter 15 is all about real-life case studies of gamification marketing campaigns. Let me whet your appetite with just a couple additional examples from brands you’ve probably heard of:
Verizon Wireless: Verizon enjoyed a 30 percent increase in login rates due to its gamification campaign. The company did this by adding leaderboards, badges, and social media integration, among other gamification elements, to its website. With this campaign, Verizon managed to engage with its customers on a much closer level.More than 50 percent of the site’s users participated in the new gamification features. And users who took advantage of the social integration spent 30 percent more time on the site and generated 15 percent more page views than users who used the traditional login method.
Volkswagen Group: Volkswagen invited its consumers in China, one of its largest and most important markets, to help the company develop new versions of the “people’s car.” Participants were given gamification tools to help them easily design their new vehicle, and they were able to post their designs online. The designs were then open for others to view and rate.The results were tracked on leaderboards so that contestants and the general public could see how the competing designs were faring. Within ten weeks, the online crowd-sourcing campaign had received more than 50,000 ideas! By the end of the campaign’s first year, at least 33 million people had visited the site, and the general public had chosen three winning concepts.This campaign owes its success to the fact that Volkswagen recognized that participation in a popular business initiative needs to be not only enticing and rewarding but also engaging and fun. Because Volkswagen’s marketing team using gamification, the campaign went viral in China.
Understanding How Gamification Differs from Other Online Marketing Tactics
When I first started consulting on gamification marketing, traditional marketers viewed gamification as just a temporary fad that wouldn’t last. Today, gamification is one of the most profitable forms of marketing worldwide, with engagement from millions of audience members.
Gamification marketing can be very profitable and lucrative for your company. Over the years, I’ve helped and witnessed companies from all industries successfully implement gamification elements into their campaigns.
In the following sections, I walk you through the advantages of gamification and show you how you can take your user experience to the next level.
Looking at the advantages of gamification
Gamification provides the answer to problems inherent in traditional marketing. Gamification taps into the basic instinct humans have of wanting to play and compete. It also provides a way for all marketing campaigns to provide real value to their audience and a positive digital experience.
When you use gamification techniques, you’ll build brand awareness, drive engagement to your brand, and develop a long-lasting loyalty program.
Here are some of the advantages gamification has over traditional marketing:
It enables you to put some fun into your brand or message. Gamification incorporates elements of fun and competition in any marketing strategy. This is good news for your brand, because your gamification marketing campaign will actively draw people who want to participate, follow, and share your brand’s message.
It enables you to get better and more meaningful feedback. Sadly, we’re all inundated with requests for feedback from websites these days. Because of this, generating meaningful customer feedback for a traditional marketing campaign is rare. If you rely on traditional marketing techniques, you’ll likely have no clear picture of how your audience feels about your company, brand, and campaign.Gamification helps make the process simple by offering a more engaging and fun campaign that increases response rates. It generates an emotional and immediate response from your audience because they respond without thinking about their answer. So, as your audience is being bombarded with requests for feedback, gamification helps your campaign stand out by making the process simple, seamless, and fun.
It generates loyalty. Your audience is inundated with all forms of noise — special deals, offers, and advertising messages everywhere they look. In order for your marketing campaign to be successful, it needs to engage customers, retain their interest, and develop loyalty. With so many options aggressively competing for your audience’s attention, this task is becoming more and more difficult.Gamification can power effective customer loyalty programs, creating a more valuable and sustaining customer relationship. When done well, gamification loyalty programs have an impressive impact.
It personalizes your audience’s experience of your brand. Gamification marketing can create a more personal experience for your audiences during the campaign. Segmentation and personalization are critical to driving conversion, developing trust, and building customer loyalty (see Chapter 9). The more you tailor your marketing to your target group, the more effective your campaigns will be.You can create custom game experiences targeted to specific audience segments and then develop these game experiences to your brand values. By doing this, your marketing campaign will connect with your
