answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Internal Improvement Scorecard on the second next page of the Self-Assessment.
Your completed Internal Improvement Scorecard will give you a clear presentation of which Internal Improvement areas need attention.
Internal Improvement
Scorecard Example
Example of how the finalized Scorecard can look like:
Internal Improvement
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Internal Improvement
Scorecard Example12
Internal Improvement
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:58
CRITERION #5: IMPROVE:74
CRITERION #6: CONTROL:91
CRITERION #7: SUSTAIN:103
Internal Improvement and Managing Projects, Criteria for Project Managers:128
1.0 Initiating Process Group: Internal Improvement129
1.1 Project Charter: Internal Improvement131
1.2 Stakeholder Register: Internal Improvement133
1.3 Stakeholder Analysis Matrix: Internal Improvement134
2.0 Planning Process Group: Internal Improvement136
2.1 Project Management Plan: Internal Improvement139
2.2 Scope Management Plan: Internal Improvement141
2.3 Requirements Management Plan: Internal Improvement143
2.4 Requirements Documentation: Internal Improvement145
2.5 Requirements Traceability Matrix: Internal Improvement147
2.6 Project Scope Statement: Internal Improvement149
2.7 Assumption and Constraint Log: Internal Improvement151
2.8 Work Breakdown Structure: Internal Improvement153
2.9 WBS Dictionary: Internal Improvement155
2.10 Schedule Management Plan: Internal Improvement157
2.11 Activity List: Internal Improvement159
2.12 Activity Attributes: Internal Improvement161
2.13 Milestone List: Internal Improvement163
2.14 Network Diagram: Internal Improvement165
2.15 Activity Resource Requirements: Internal Improvement167
2.16 Resource Breakdown Structure: Internal Improvement169
2.17 Activity Duration Estimates: Internal Improvement171
2.18 Duration Estimating Worksheet: Internal Improvement173
2.19 Project Schedule: Internal Improvement175
2.20 Cost Management Plan: Internal Improvement177
2.21 Activity Cost Estimates: Internal Improvement179
2.22 Cost Estimating Worksheet: Internal Improvement181
2.23 Cost Baseline: Internal Improvement183
2.24 Quality Management Plan: Internal Improvement185
2.25 Quality Metrics: Internal Improvement187
2.26 Process Improvement Plan: Internal Improvement189
2.27 Responsibility Assignment Matrix: Internal Improvement191
2.28 Roles and Responsibilities: Internal Improvement193
2.29 Human Resource Management Plan: Internal Improvement195
2.30 Communications Management Plan: Internal Improvement197
2.31 Risk Management Plan: Internal Improvement199
2.32 Risk Register: Internal Improvement201
2.33 Probability and Impact Assessment: Internal Improvement203
2.34 Probability and Impact Matrix: Internal Improvement205
2.35 Risk Data Sheet: Internal Improvement207
2.36 Procurement Management Plan: Internal Improvement209
2.37 Source Selection Criteria: Internal Improvement211
2.38 Stakeholder Management Plan: Internal Improvement213
2.39 Change
