How is the team addressing them?
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61. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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62. What is in the scope and what is not in scope?
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63. What is the scope of Knowledge database?
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64. How do you build the right business case?
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65. What intelligence can you gather?
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66. Have the customer needs been translated into specific, measurable requirements? How?
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67. What are the record-keeping requirements of Knowledge database activities?
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68. What is the context?
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69. Who approved the Knowledge database scope?
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70. Are task requirements clearly defined?
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71. How did the Knowledge database manager receive input to the development of a Knowledge database improvement plan and the estimated completion dates/times of each activity?
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72. Has the direction changed at all during the course of Knowledge database? If so, when did it change and why?
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73. How have you defined all Knowledge database requirements first?
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74. How often are the team meetings?
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75. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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76. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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77. What defines best in class?
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78. Does the team have regular meetings?
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79. Is the Knowledge database scope complete and appropriately sized?
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80. Is the scope of Knowledge database defined?
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81. When are meeting minutes sent out? Who is on the distribution list?
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82. Is Knowledge database required?
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83. What is the scope of the Knowledge database work?
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84. Have specific policy objectives been defined?
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85. What scope do you want your strategy to cover?
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86. What is out-of-scope initially?
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87. What baselines are required to be defined and managed?
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88. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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89. When is/was the Knowledge database start date?
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90. Are required metrics defined, what are they?
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91. Is Knowledge database currently on schedule according to the plan?
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92. Why are you doing Knowledge database and what is the scope?
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93. How was the ‘as is’ process map developed, reviewed, verified and validated?
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94. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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95. What constraints exist that might impact the team?
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96. What critical content must be communicated – who, what, when, where, and how?
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97. In what way can you redefine the criteria of choice clients have in your category in your favor?
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98. Has a Knowledge database requirement not been met?
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99. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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100. What system do you use for gathering Knowledge database information?
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101. What Knowledge database requirements should be gathered?
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102. Are accountability and ownership for Knowledge database clearly defined?
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103. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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