complexity of the Google Apps problem?
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77. When a Google Apps manager recognizes a problem, what options are available?
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78. What creative shifts do you need to take?
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79. How do you recognize an objection?
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80. Does your organization need more Google Apps education?
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81. Whom do you really need or want to serve?
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82. Is the quality assurance team identified?
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83. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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84. What type of liability coverage handles claims that arise from privacy breaches or other events at the cloud level?
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85. Do you recognize Google Apps achievements?
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86. What Google Apps problem should be solved?
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87. Are employees recognized for desired behaviors?
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88. Are losses recognized in a timely manner?
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89. Who needs budgets?
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90. Are there regulatory / compliance issues?
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91. What is the Google Apps problem definition? What do you need to resolve?
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92. What are the expected benefits of Google Apps to the stakeholder?
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93. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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94. How can auditing be a preventative security measure?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Google Apps Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is the team sponsored by a champion or stakeholder leader?
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2. How are consistent Google Apps definitions important?
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3. What are the rough order estimates on cost savings/opportunities that Google Apps brings?
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4. How was the ‘as is’ process map developed, reviewed, verified and validated?
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5. Are improvement team members fully trained on Google Apps?
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6. Is it clearly defined in and to your organization what you do?
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7. What is out-of-scope initially?
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8. What are the compelling stakeholder reasons for embarking on Google Apps?
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9. Has everyone on the team, including the team leaders, been properly trained?
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10. What gets examined?
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11. Is full participation by members in regularly held team meetings guaranteed?
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12. Is special Google Apps user knowledge required?
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13. What customer feedback methods were used to solicit their input?
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14. Do you all define Google Apps in the same way?
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15. What knowledge or experience is required?
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16. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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17. What are the Google Apps use cases?
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18. What is the worst case scenario?
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19. What system do you use for gathering Google Apps information?
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20. What is the definition of success?
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21. What are the dynamics of the communication plan?
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