<--- Score
112. Where can you gather more information?
<--- Score
113. What critical content must be communicated – who, what, when, where, and how?
<--- Score
114. Has a team charter been developed and communicated?
<--- Score
115. How do you build the right business case?
<--- Score
116. Have all basic functions of Google Apps been defined?
<--- Score
117. How does the Google Apps manager ensure against scope creep?
<--- Score
118. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
119. What intelligence can you gather?
<--- Score
120. Is the team equipped with available and reliable resources?
<--- Score
121. Are stakeholder processes mapped?
<--- Score
122. If substitutes have been appointed, have they been briefed on the Google Apps goals and received regular communications as to the progress to date?
<--- Score
123. Has the direction changed at all during the course of Google Apps? If so, when did it change and why?
<--- Score
124. What constraints exist that might impact the team?
<--- Score
125. What are (control) requirements for Google Apps Information?
<--- Score
126. How do you keep key subject matter experts in the loop?
<--- Score
127. How do you manage scope?
<--- Score
128. What sources do you use to gather information for a Google Apps study?
<--- Score
129. Are resources adequate for the scope?
<--- Score
130. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
131. Is the Google Apps scope complete and appropriately sized?
<--- Score
132. How did the Google Apps manager receive input to the development of a Google Apps improvement plan and the estimated completion dates/times of each activity?
<--- Score
133. Are roles and responsibilities formally defined?
<--- Score
134. What are the requirements for audit information?
<--- Score
135. What baselines are required to be defined and managed?
<--- Score
136. Has the Google Apps work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Google Apps Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you prevent mis-estimating cost?
<--- Score
2. How will costs be allocated?
<--- Score
3. What do people want to verify?
<--- Score
4. How will measures be used to manage and adapt?
<--- Score
5. Are you aware of what could cause a problem?
<--- Score
6. Will business interruption insurance provide coverage if your business goes down because of problem at cloud vendor?
<--- Score
7. How do your measurements capture actionable Google Apps information for use in exceeding your customers expectations and securing your customers engagement?
<--- Score
8. What is the total fixed cost?
<--- Score
9. Where is the cost?
<--- Score
10. What could cause delays in the schedule?
<--- Score
11. Will the change cause users to behave differently?
<--- Score
12. What are the costs of reform?
<--- Score
13. Which costs should be taken into account?
<--- Score
14.
