deliverables need to be tested and, if so, by whom?
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74. How does it fit into your organizational needs and tasks?
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75. Who needs what information?
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76. What prevents you from making the changes you know will make you a more effective Self service software leader?
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77. How much are sponsors, customers, partners, stakeholders involved in Self service software? In other words, what are the risks, if Self service software does not deliver successfully?
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78. What are your needs in relation to Self service software skills, labor, equipment, and markets?
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79. Did you miss any major Self service software issues?
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80. Who needs budgets?
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81. What situation(s) led to this Self service software Self Assessment?
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82. What is the recognized need?
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83. What is the extent or complexity of the Self service software problem?
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84. What are the minority interests and what amount of minority interests can be recognized?
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85. What do you need to start doing?
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86. Do you have/need 24-hour access to key personnel?
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87. Why is this needed?
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88. What are the stakeholder objectives to be achieved with Self service software?
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89. Does Self service software create potential expectations in other areas that need to be recognized and considered?
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90. Are losses recognized in a timely manner?
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91. What activities does the governance board need to consider?
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92. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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93. What resources or support might you need?
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94. What should be considered when identifying available resources, constraints, and deadlines?
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95. Are there regulatory / compliance issues?
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96. What Self service software problem should be solved?
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97. How do you assess your Self service software workforce capability and capacity needs, including skills, competencies, and staffing levels?
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98. Have you identified your Self service software key performance indicators?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Self service software Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are customer(s) identified and segmented according to their different needs and requirements?
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2. Are audit criteria, scope, frequency and methods defined?
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3. What customer feedback methods were used to solicit their input?
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4. What are the Self service software tasks and definitions?
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5. How do you catch Self service software definition inconsistencies?
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6. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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7. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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8. Is the Self service software scope manageable?
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9. Is Self service software linked to key stakeholder goals and objectives?
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10. How do you manage scope?
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11. What are the dynamics of the communication plan?
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12. What information do you gather?
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13.
