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101. What scope do you want your strategy to cover?
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102. Does the team have regular meetings?
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103. What are the core elements of the Self service software business case?
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104. Are all requirements met?
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105. Is special Self service software user knowledge required?
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106. What key stakeholder process output measure(s) does Self service software leverage and how?
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107. Are there different segments of customers?
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108. What defines best in class?
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109. How do you gather the stories?
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110. What are the tasks and definitions?
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111. How would you define the culture at your organization, how susceptible is it to Self service software changes?
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112. What is the context?
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113. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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114. What gets examined?
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115. Is it clearly defined in and to your organization what you do?
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116. Has your scope been defined?
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117. Has/have the customer(s) been identified?
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118. What are the requirements for audit information?
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119. What are the record-keeping requirements of Self service software activities?
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120. How can the value of Self service software be defined?
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121. What is the scope of Self service software?
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122. How did the Self service software manager receive input to the development of a Self service software improvement plan and the estimated completion dates/times of each activity?
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123. Do you all define Self service software in the same way?
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124. What would be the goal or target for a Self service software’s improvement team?
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125. Who is gathering Self service software information?
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126. Do you have organizational privacy requirements?
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127. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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128. Are there any constraints known that bear on the ability to perform Self service software work? How is the team addressing them?
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129. How and when will the baselines be defined?
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130. What was the context?
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131. When is the estimated completion date?
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132. How do you build the right business case?
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133. How do you keep key subject matter experts in the loop?
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134. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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135. How will the Self service software team and the group measure complete success of Self service software?
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136. What is the scope?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Self service software Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. When are costs are incurred?
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2. What is your Self service software quality cost segregation study?
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3. Does management have the right priorities among projects?
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