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102. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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103. How was the ‘as is’ process map developed, reviewed, verified and validated?
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104. What are the rough order estimates on cost savings/opportunities that Quality in Health Care brings?
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105. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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106. Is there any additional Quality in Health Care definition of success?
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107. How does the Quality in Health Care manager ensure against scope creep?
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108. How will variation in the actual durations of each activity be dealt with to ensure that the expected Quality in Health Care results are met?
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109. When is the estimated completion date?
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110. What are the tasks and definitions?
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111. What are the dynamics of the communication plan?
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112. What are the compelling stakeholder reasons for embarking on Quality in Health Care?
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113. Will team members regularly document their Quality in Health Care work?
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114. Are there any constraints known that bear on the ability to perform Quality in Health Care work? How is the team addressing them?
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115. Are required metrics defined, what are they?
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116. When are meeting minutes sent out? Who is on the distribution list?
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117. Are accountability and ownership for Quality in Health Care clearly defined?
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118. What is the scope of Quality in Health Care?
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119. What is the worst case scenario?
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120. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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121. How do you gather the stories?
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122. Is Quality in Health Care linked to key stakeholder goals and objectives?
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123. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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124. What baselines are required to be defined and managed?
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125. What is a worst-case scenario for losses?
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126. Is there a Quality in Health Care management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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127. Is there a critical path to deliver Quality in Health Care results?
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128. How can the value of Quality in Health Care be defined?
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129. How will the Quality in Health Care team and the group measure complete success of Quality in Health Care?
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130. Are customer(s) identified and segmented according to their different needs and requirements?
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131. How are consistent Quality in Health Care definitions important?
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132. What is the scope of the Quality in Health Care effort?
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133. Who is gathering Quality in Health Care information?
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134. What sort of initial information to gather?
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135. In what way can you redefine the criteria of choice clients have in your category in your favor?
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136. What gets examined?
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137. What is out-of-scope initially?
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138. How would you define Quality in Health Care leadership?
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139. Is the team equipped with available and reliable resources?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Quality in Health Care Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4
