102. What is in the scope and what is not in scope?
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103. If substitutes have been appointed, have they been briefed on the Health care quality goals and received regular communications as to the progress to date?
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104. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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105. Is there any additional Health care quality definition of success?
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106. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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107. How do you manage scope?
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108. What defines best in class?
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109. What is the scope of the Health care quality work?
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110. How often are the team meetings?
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111. What are the record-keeping requirements of Health care quality activities?
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112. What was the context?
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113. What is the scope of the Health care quality effort?
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114. Are there different segments of customers?
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115. Who approved the Health care quality scope?
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116. What is the definition of Health care quality excellence?
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117. Is there a Health care quality management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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118. When are meeting minutes sent out? Who is on the distribution list?
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119. Where can you gather more information?
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120. Is there a critical path to deliver Health care quality results?
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121. What key stakeholder process output measure(s) does Health care quality leverage and how?
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122. Who are the Health care quality improvement team members, including Management Leads and Coaches?
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123. Have the customer needs been translated into specific, measurable requirements? How?
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124. What is the definition of success?
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125. How are consistent Health care quality definitions important?
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126. What constraints exist that might impact the team?
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127. What system do you use for gathering Health care quality information?
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128. What is the worst case scenario?
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129. Have all basic functions of Health care quality been defined?
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130. How do you manage changes in Health care quality requirements?
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131. Have specific policy objectives been defined?
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132. How would you define Health care quality leadership?
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133. What information do you gather?
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134. Do you all define Health care quality in the same way?
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135. What gets examined?
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136. What is the context?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health care quality Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Where can you go to verify the info?
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2. What causes extra work or rework?
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3. What do you measure and why?
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4. What would it cost to replace your technology?
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5. How will measures
