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62. Has a high-level ‘as is’ process map been completed, verified and validated?
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63. What is the scope of the Public health services work?
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64. How did the Public health services manager receive input to the development of a Public health services improvement plan and the estimated completion dates/times of each activity?
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65. If substitutes have been appointed, have they been briefed on the Public health services goals and received regular communications as to the progress to date?
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66. What is the worst case scenario?
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67. Where can you gather more information?
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68. Has the Public health services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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69. Are task requirements clearly defined?
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70. Are approval levels defined for contracts and supplements to contracts?
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71. When is/was the Public health services start date?
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72. What Public health services services do you require?
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73. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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74. What is in scope?
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75. What are the requirements for audit information?
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76. How do you gather Public health services requirements?
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77. What is the scope of the Public health services effort?
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78. How do you gather requirements?
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79. Is Public health services linked to key stakeholder goals and objectives?
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80. Has/have the customer(s) been identified?
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81. How do you think the partners involved in Public health services would have defined success?
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82. The political context: who holds power?
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83. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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84. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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85. When are meeting minutes sent out? Who is on the distribution list?
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86. Are there different segments of customers?
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87. What scope to assess?
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88. How often are the team meetings?
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89. Scope of sensitive information?
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90. What is a worst-case scenario for losses?
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91. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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92. What customer feedback methods were used to solicit their input?
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93. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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94. How and when will the baselines be defined?
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95. Will team members regularly document their Public health services work?
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96. How does the Public health services manager ensure against scope creep?
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97. How will variation in the actual durations of each activity be dealt with to ensure that the expected Public health services results are met?
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98. What are the record-keeping requirements of Public health services activities?
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99. Is there a critical path to deliver Public health services results?
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100. What are the compelling stakeholder reasons for embarking on Public health services?
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101. What are the tasks and definitions?
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102. What are the dynamics of the communication plan?
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103. What system do you use for gathering Public health services information?
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104. What is the definition of Public health services excellence?
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