to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Learning Outcomes Scorecard on the second next page of the Self-Assessment.
Your completed Learning Outcomes Scorecard will give you a clear presentation of which Learning Outcomes areas need attention.
Learning Outcomes
Scorecard Example
Example of how the finalized Scorecard can look like:
Learning Outcomes
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Learning Outcomes
Scorecard Example12
Learning Outcomes
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:24
CRITERION #3: MEASURE:40
CRITERION #4: ANALYZE:55
CRITERION #5: IMPROVE:70
CRITERION #6: CONTROL:85
CRITERION #7: SUSTAIN:102
Learning Outcomes and Managing Projects, Criteria for Project Managers:124
1.0 Initiating Process Group: Learning Outcomes125
1.1 Project Charter: Learning Outcomes127
1.2 Stakeholder Register: Learning Outcomes129
1.3 Stakeholder Analysis Matrix: Learning Outcomes130
2.0 Planning Process Group: Learning Outcomes132
2.1 Project Management Plan: Learning Outcomes134
2.2 Scope Management Plan: Learning Outcomes136
2.3 Requirements Management Plan: Learning Outcomes138
2.4 Requirements Documentation: Learning Outcomes140
2.5 Requirements Traceability Matrix: Learning Outcomes142
2.6 Project Scope Statement: Learning Outcomes144
2.7 Assumption and Constraint Log: Learning Outcomes146
2.8 Work Breakdown Structure: Learning Outcomes148
2.9 WBS Dictionary: Learning Outcomes150
2.10 Schedule Management Plan: Learning Outcomes153
2.11 Activity List: Learning Outcomes155
2.12 Activity Attributes: Learning Outcomes157
2.13 Milestone List: Learning Outcomes159
2.14 Network Diagram: Learning Outcomes161
2.15 Activity Resource Requirements: Learning Outcomes163
2.16 Resource Breakdown Structure: Learning Outcomes164
2.17 Activity Duration Estimates: Learning Outcomes166
2.18 Duration Estimating Worksheet: Learning Outcomes168
2.19 Project Schedule: Learning Outcomes170
2.20 Cost Management Plan: Learning Outcomes172
2.21 Activity Cost Estimates: Learning Outcomes174
2.22 Cost Estimating Worksheet: Learning Outcomes176
2.23 Cost Baseline: Learning Outcomes178
2.24 Quality Management Plan: Learning Outcomes180
2.25 Quality Metrics: Learning Outcomes182
2.26 Process Improvement Plan: Learning Outcomes184
2.27 Responsibility Assignment Matrix: Learning Outcomes186
2.28 Roles and Responsibilities: Learning Outcomes188
2.29 Human Resource Management Plan: Learning Outcomes190
2.30 Communications Management Plan: Learning Outcomes192
2.31 Risk Management Plan: Learning Outcomes194
2.32 Risk Register: Learning Outcomes196
2.33 Probability and Impact Assessment: Learning Outcomes198
2.34 Probability and Impact Matrix: Learning Outcomes200
2.35 Risk Data Sheet: Learning Outcomes202
2.36 Procurement Management Plan: Learning Outcomes204
2.37 Source Selection Criteria: Learning Outcomes206
2.38 Stakeholder Management Plan: Learning Outcomes208
2.39 Change Management Plan: Learning Outcomes210
3.0 Executing Process Group: Learning Outcomes212
3.1
