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74. What do employees need in the short term?
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75. What are the timeframes required to resolve each of the issues/problems?
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76. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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77. What Resource smoothing problem should be solved?
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78. Did you miss any major Resource smoothing issues?
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79. What does Resource smoothing success mean to the stakeholders?
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80. What do you need to start doing?
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81. Think about the people you identified for your Resource smoothing project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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82. Why the need?
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83. Who needs to know?
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84. How do you recognize an Resource smoothing objection?
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85. What problems are you facing and how do you consider Resource smoothing will circumvent those obstacles?
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86. What Resource smoothing events should you attend?
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87. Where do you need to exercise leadership?
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88. What are the minority interests and what amount of minority interests can be recognized?
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89. Do you have/need 24-hour access to key personnel?
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90. What are the Resource smoothing resources needed?
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91. Which information does the Resource smoothing business case need to include?
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92. What training and capacity building actions are needed to implement proposed reforms?
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93. How do you recognize an objection?
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94. Who else hopes to benefit from it?
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95. What resources or support might you need?
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96. Are problem definition and motivation clearly presented?
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97. What Resource smoothing capabilities do you need?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Resource smoothing Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What happens if Resource smoothing’s scope changes?
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2. Are task requirements clearly defined?
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3. Are the Resource smoothing requirements complete?
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4. What is the definition of Resource smoothing excellence?
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5. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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6. Have all of the relationships been defined properly?
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7. Are different versions of process maps needed to account for the different types of inputs?
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8. When is/was the Resource smoothing start date?
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9. What customer feedback methods were used to solicit their input?
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10. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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11. How can the value of Resource smoothing be defined?
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12. When are meeting minutes sent out? Who is on the distribution list?
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13. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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14. In what way can you redefine the criteria of choice clients have in your category in your favor?
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15. What are the rough
