потребительские организации) и личный опыт (осязание, осмотр, использование товара). Большую часть сведений о товаре мы получаем из используемых производителями коммерческих источников, но самой эффективной информацией считается та, которая поступает из личных или независимых общественных источников.
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Примечания
1
Jim Dalrymple, «Apple’s Uphill Climb», MacWorld, June 2005, pp. 16+; Nick Wingfield, «But Will Apple See a Boost?» Wall Street Journal, April 28, 2005, pp. B1+; Randall Stross, «How the iPod Ran Circles Around the Walkman», New York Times, March 13, 2005, sec. 3, p. 5.
2
«The Boston Beer Company», Beverage Industry, January 2005, p. 19; Sam Hill and Glenn Rifkin, Radical Marketing (New York: HarperBusiness, 1999); Gerry Khermouch, «Keeping the Froth on Sam Adams», BusinessWeek, September 1, 2003, pp. 54—56.
3
American Marketing Association, 2004.
4
Peter Drucker, Management: Tasks, Responsibilities, Practices (New York: Harper and Row, 1973), pp. 64—65.
5
Philip Kotler, «Dream Vacations: The Booming Market for Designed Experiences», The Futurist (October 1984): 7–13: B. Joseph Pine II and James Gilmore, The Experience Economy (Boston: Harvard Business School Press, 1999); Bernd Schmitt, Experience Marketing (New York: Free Press, 1999); Mark Hyman, «The Family That Fields Together», Business Week, February 9, 2004, p. 92.
6
Irving J. Rein, Philip Kotler, and Martin Stoller, High Visibility (Chicago: NTC Publishers, 1998); H. Lee Murphy, «New Salton Recipe: Celeb Chefs», Crain’s Chicago Business, April 4, 2005, p. 4.
7
Philip Kotler, Irving J. Rein, and Donald Haider, Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States and Nations (New York: Free Press, 1993); and Philip Kotler, Christer Asplund, Irving Rein, and Donald H. Haider, Marketing Places in Europe: Attracting Investment, Industry, and Tourism to Cities, States and Nations (London: Financial Times Prentice-Hall, 1999); Marketing Places Europe (London: Financial Times Prentice-Hall, 1999).
8
Connie Lewis, «Bullish Figures Not All Fun, Games for Hoteliers», San Diego Business Journal, January 24, 2005, pp. 3+.
9
Carl Shapiro and Hal R. Varian, «Versioning: The Smart Way to Sell Information», Harvard Business Review (November–December 1998): 106—114.
10
John R. Brandt, «Dare to Be Different», Chief Executive, May 2003, pp. 34—38.
11
Paige Albiniak, «A Sober Success Story», Broadcasting & Cable, March 28, 2005, p. 60.
12
Далее, говоря «фирма» или «компания», мы будем иметь в виду активного субъекта рынка.
13
Jeffrey Rayport and John Sviokla, «Managing in the Marketplace», Harvard Business Review (November–December 1994): 141—150. См. также: «Exploring the Virtual Value Chain», Harvard Business Review (November–December 1995): 75—85.
14
Mohan Sawhney, Seven Steps to Nirvana (New York: McGraw–Hill, 2001).
15
Gerry Khermouch, «Breaking into the Name Game», BusinessWeek, April 7, 2003, p. 54; «China’s Challenge», Marketing Week, October 2, 2003, pp. 22—24.
16
Bruce I. Newman, ed., Handbook of Political Marketing (Thousand Oaks, CA: Sage Publications, 1999); and Bruce I. Newman, The Mass Marketing of Politics (Thousand Oaks, CA: Sage Publications, 1999).
17
John B. McKitterick, «What Is the Marketing Management Concept?» в: Frank M. Bass ed. The Frontiers of Marketing Thought and Action (Chicago: American Marketing Association, 1957), pp. 71—82; Fred J. Borch, «The Marketing Philosophy as a Way of Business Life», The Marketing Concept: Its Meaning to Management (Marketing series, no. 99) (New York: American Management Association, 1957), pp. 3–5; Robert J. Keith, «The Marketing Revolution», Journal of Marketing (January