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103. Are you aware of what could cause a problem?
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104. What are the types and number of measures to use?
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105. What causes extra work or rework?
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106. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Computer Based Training services/products?
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107. How do you measure success?
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108. Do you effectively measure and reward individual and team performance?
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109. Why do the measurements/indicators matter?
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110. What are your customers expectations and measures?
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111. Are indirect costs charged to the Computer Based Training program?
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112. What are allowable costs?
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113. What do people want to verify?
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114. Are you taking your company in the direction of better and revenue or cheaper and cost?
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115. How do your measurements capture actionable Computer Based Training information for use in exceeding your customers expectations and securing your customers engagement?
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116. At what cost?
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117. How frequently do you track Computer Based Training measures?
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118. What is the root cause(s) of the problem?
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119. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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120. How long to keep data and how to manage retention costs?
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121. How can you measure Computer Based Training in a systematic way?
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122. What is the cause of any Computer Based Training gaps?
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123. What is an unallowable cost?
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124. What are the operational costs after Computer Based Training deployment?
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125. How do you verify the authenticity of the data and information used?
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126. How to cause the change?
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127. When are costs are incurred?
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128. What can be used to verify compliance?
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129. When should you bother with diagrams?
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130. How do you measure efficient delivery of Computer Based Training services?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Computer Based Training Index at the beginning of the Self-Assessment.
CRITERION #4: ANALYZE:
INTENT: Analyze causes, assumptions and hypotheses.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you have the authority to produce the output?
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2. What were the financial benefits resulting from any ‘ground fruit or low-hanging fruit’ (quick fixes)?
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3. How is data used for program management and improvement?
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4. Are your outputs consistent?
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