106. Are approval levels defined for contracts and supplements to contracts?
<--- Score
107. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
108. What information should you gather?
<--- Score
109. The political context: who holds power?
<--- Score
110. How do you gather the stories?
<--- Score
111. Are required metrics defined, what are they?
<--- Score
112. What are the requirements for audit information?
<--- Score
113. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
114. What critical content must be communicated – who, what, when, where, and how?
<--- Score
115. How do you manage unclear Computer Based Training requirements?
<--- Score
116. Has a Computer Based Training requirement not been met?
<--- Score
117. Where can you gather more information?
<--- Score
118. How have you defined all Computer Based Training requirements first?
<--- Score
119. Are resources adequate for the scope?
<--- Score
120. Are all requirements met?
<--- Score
121. Are the Computer Based Training requirements complete?
<--- Score
122. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
123. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
124. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
<--- Score
125. How do you gather requirements?
<--- Score
126. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
127. Are there different segments of customers?
<--- Score
128. How did the Computer Based Training manager receive input to the development of a Computer Based Training improvement plan and the estimated completion dates/times of each activity?
<--- Score
129. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
130. What defines best in class?
<--- Score
131. What baselines are required to be defined and managed?
<--- Score
132. Who is gathering information?
<--- Score
133. How can the value of Computer Based Training be defined?
<--- Score
134. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
135. Have specific policy objectives been defined?
<--- Score
136. How does the Computer Based Training manager ensure against scope creep?
<--- Score
137. How do you think the partners involved in Computer Based Training would have defined success?
<--- Score
138. Has a team charter been developed and communicated?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Computer Based Training Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What is the Computer Based Training business impact?
<--- Score
2. What are the Computer Based Training investment costs?
<--- Score
3. Which measures and indicators matter?
<--- Score
4. What harm might be caused?
<--- Score
5. What is your Computer Based Training quality cost segregation study?
<--- Score
6. How do you
