Have the customer needs been translated into specific, measurable requirements? How?
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96. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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97. Is the Public service management scope complete and appropriately sized?
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98. Are there different segments of customers?
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99. What is the definition of Public service management excellence?
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100. What sort of initial information to gather?
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101. Scope of sensitive information?
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102. What intelligence can you gather?
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103. Is there any additional Public service management definition of success?
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104. Where can you gather more information?
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105. Is the work to date meeting requirements?
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106. What defines best in class?
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107. What are the record-keeping requirements of Public service management activities?
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108. How do you manage changes in Public service management requirements?
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109. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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110. Does the scope remain the same?
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111. What customer feedback methods were used to solicit their input?
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112. What is the scope of the Public service management effort?
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113. How do you gather the stories?
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114. Are approval levels defined for contracts and supplements to contracts?
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115. What are the requirements for audit information?
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116. How can the value of Public service management be defined?
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117. How are consistent Public service management definitions important?
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118. How do you keep key subject matter experts in the loop?
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119. Who is gathering Public service management information?
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120. Is the Public service management scope manageable?
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121. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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122. Have specific policy objectives been defined?
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123. What is the scope of Public service management?
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124. What are the dynamics of the communication plan?
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125. What system do you use for gathering Public service management information?
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126. Do you have organizational privacy requirements?
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127. Do you have a Public service management success story or case study ready to tell and share?
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128. What knowledge or experience is required?
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129. How would you define Public service management leadership?
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130. How will the Public service management team and the group measure complete success of Public service management?
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131. How do you hand over Public service management context?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Public service management Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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2. What are the costs and benefits?
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