What is the worst case scenario?
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105. What customer feedback methods were used to solicit their input?
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106. How are consistent Resource intensity definitions important?
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107. Is the Resource intensity scope manageable?
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108. What is the scope of Resource intensity?
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109. Are stakeholder processes mapped?
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110. What are the Resource intensity use cases?
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111. Are all requirements met?
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112. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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113. What information do you gather?
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114. What knowledge or experience is required?
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115. Are customer(s) identified and segmented according to their different needs and requirements?
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116. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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117. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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118. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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120. What was the context?
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121. Are there different segments of customers?
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122. Has a high-level ‘as is’ process map been completed, verified and validated?
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123. Are audit criteria, scope, frequency and methods defined?
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124. What sources do you use to gather information for a Resource intensity study?
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125. How do you manage changes in Resource intensity requirements?
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126. Is the team equipped with available and reliable resources?
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127. What scope do you want your strategy to cover?
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128. Has the direction changed at all during the course of Resource intensity? If so, when did it change and why?
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129. In what way can you redefine the criteria of choice clients have in your category in your favor?
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130. Have the customer needs been translated into specific, measurable requirements? How?
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131. What are the Resource intensity tasks and definitions?
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132. What are the compelling stakeholder reasons for embarking on Resource intensity?
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133. What is out of scope?
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134. Has your scope been defined?
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135. What key stakeholder process output measure(s) does Resource intensity leverage and how?
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136. How do you gather Resource intensity requirements?
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137. How do you manage unclear Resource intensity requirements?
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138. What is a worst-case scenario for losses?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Resource intensity Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are hidden Resource intensity quality costs?
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2. Why do the measurements/indicators matter?
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3. What disadvantage does this cause for the user?
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4. Are there measurements based on task performance?
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5.
