Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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104. Have all basic functions of Health services been defined?
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105. When is the estimated completion date?
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106. Has a high-level ‘as is’ process map been completed, verified and validated?
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107. Are customer(s) identified and segmented according to their different needs and requirements?
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108. What is the worst case scenario?
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109. How have you defined all Health services requirements first?
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110. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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111. What are the tasks and definitions?
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112. What customer feedback methods were used to solicit their input?
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113. What was the context?
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114. Have specific policy objectives been defined?
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115. Is the team sponsored by a champion or stakeholder leader?
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116. What are the dynamics of the communication plan?
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117. Have the customer needs been translated into specific, measurable requirements? How?
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118. Do you have a Health services success story or case study ready to tell and share?
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119. Are there any constraints known that bear on the ability to perform Health services work? How is the team addressing them?
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120. How is the team tracking and documenting its work?
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121. What gets examined?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health services Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does Health services systematically track and analyze outcomes for accountability and quality improvement?
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2. What could cause delays in the schedule?
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3. What does a Test Case verify?
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4. What is the root cause(s) of the problem?
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5. What is your decision requirements diagram?
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6. Which Health services impacts are significant?
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7. How are costs allocated?
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8. Are you aware of what could cause a problem?
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9. What users will be impacted?
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10. What has the team done to assure the stability and accuracy of the measurement process?
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11. Do you have any cost Health services limitation requirements?
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12. Do you verify that corrective actions were taken?
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13. What are you verifying?
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14. How do you measure efficient delivery of Health services services?
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15. What are the costs and benefits?
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16. How do you prevent mis-estimating cost?
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17. How do you aggregate measures across priorities?
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18. What would it cost to replace your technology?
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19. Who participated in the data collection for measurements?
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20. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Health services services/products?
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21. How will the Health services data be analyzed?
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22.
