Has the Community health work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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107. What is the definition of Community health excellence?
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108. What is in the scope and what is not in scope?
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109. Are required metrics defined, what are they?
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110. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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111. Who are the Community health improvement team members, including Management Leads and Coaches?
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112. How would you define Community health leadership?
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113. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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114. What is out-of-scope initially?
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115. Are resources adequate for the scope?
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116. What gets examined?
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117. What would be the goal or target for a Community health’s improvement team?
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118. Are different versions of process maps needed to account for the different types of inputs?
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119. Who defines (or who defined) the rules and roles?
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120. Is there a Community health management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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121. What was the context?
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122. Is Community health linked to key stakeholder goals and objectives?
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123. How do you keep key subject matter experts in the loop?
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124. Are the Community health requirements complete?
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125. Is it clearly defined in and to your organization what you do?
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126. Are roles and responsibilities formally defined?
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127. What system do you use for gathering Community health information?
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128. What Community health requirements should be gathered?
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129. What are (control) requirements for Community health Information?
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130. Is there a critical path to deliver Community health results?
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131. How often are the team meetings?
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132. What sort of initial information to gather?
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133. How do you gather Community health requirements?
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134. The political context: who holds power?
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135. Will team members regularly document their Community health work?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Community health Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Community health services/products?
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2. Are missed Community health opportunities costing your organization money?
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3. Are there measurements based on task performance?
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4. What are your operating costs?
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5. How are costs allocated?
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6. What is the total fixed cost?
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7. What does a Test Case verify?
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8. How will your organization measure success?
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9. What measurements are possible, practicable and meaningful?
