Healthcare Quality A Complete Guide - 2020 Edition. Gerardus Blokdyk
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There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Healthcare Quality Scorecard on the second next page of the Self-Assessment.
Your completed Healthcare Quality Scorecard will give you a clear presentation of which Healthcare Quality areas need attention.
Healthcare Quality
Scorecard Example
Example of how the finalized Scorecard can look like:
Healthcare Quality
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Healthcare Quality
Scorecard Example12
Healthcare Quality
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:58
CRITERION #5: IMPROVE:74
CRITERION #6: CONTROL:90
CRITERION #7: SUSTAIN:102
Healthcare Quality and Managing Projects, Criteria for Project Managers:127
1.0 Initiating Process Group: Healthcare Quality128
1.1 Project Charter: Healthcare Quality130
1.2 Stakeholder Register: Healthcare Quality132
1.3 Stakeholder Analysis Matrix: Healthcare Quality133
2.0 Planning Process Group: Healthcare Quality135
2.1 Project Management Plan: Healthcare Quality137
2.2 Scope Management Plan: Healthcare Quality139
2.3 Requirements Management Plan: Healthcare Quality141
2.4 Requirements Documentation: Healthcare Quality143
2.5 Requirements Traceability Matrix: Healthcare Quality145
2.6 Project Scope Statement: Healthcare Quality147
2.7 Assumption and Constraint Log: Healthcare Quality149
2.8 Work Breakdown Structure: Healthcare Quality151
2.9 WBS Dictionary: Healthcare Quality153
2.10 Schedule Management Plan: Healthcare Quality155
2.11 Activity List: Healthcare Quality157
2.12 Activity Attributes: Healthcare Quality159
2.13 Milestone List: Healthcare Quality161
2.14 Network Diagram: Healthcare Quality163
2.15 Activity Resource Requirements: Healthcare Quality165
2.16 Resource Breakdown Structure: Healthcare Quality166
2.17 Activity Duration Estimates: Healthcare Quality168
2.18 Duration Estimating Worksheet: Healthcare Quality170
2.19 Project Schedule: Healthcare Quality172
2.20 Cost Management Plan: Healthcare Quality174
2.21 Activity Cost Estimates: Healthcare Quality176
2.22 Cost Estimating Worksheet: Healthcare Quality178
2.23 Cost Baseline: Healthcare Quality180
2.24 Quality Management Plan: Healthcare Quality182
2.25 Quality Metrics: Healthcare Quality184
2.26 Process Improvement Plan: Healthcare Quality186
2.27 Responsibility Assignment Matrix: Healthcare Quality188
2.28 Roles and Responsibilities: Healthcare Quality190
2.29 Human Resource Management Plan: Healthcare Quality192
2.30 Communications Management Plan: Healthcare Quality194
2.31 Risk Management Plan: Healthcare Quality196
2.32 Risk Register: Healthcare Quality198
2.33 Probability and Impact Assessment: Healthcare Quality200
2.34 Probability and Impact Matrix: Healthcare Quality202
2.35 Risk Data Sheet: Healthcare Quality204
2.36 Procurement Management Plan: Healthcare Quality206
2.37 Source Selection Criteria: Healthcare Quality208
2.38 Stakeholder Management Plan: Healthcare Quality210
2.39 Change Management Plan: Healthcare Quality212
3.0 Executing